Store Director - STORE - J.Crew Factory

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations.

You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential and fostering an inclusive work environment.

Provide feedback to District Manager and relevant business partners to influence a curated product assortment and visual merchandising in store. The role includes the opportunity to earn base salary and bonus programs.

• Lead your team and drive the business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service, proactive engagement, and swift resolution of concerns.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.

• 5+ years of full‑time retail management experience; current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem‑solving skills.
• Available for nights, weekends, and holidays; able to lift, carry, and move at least 40 pounds (18 kilos).

• Competitive base pay range: $82,000.00 – $ with bonus opportunities.
• Up to 60% discount on branded products.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.