Lead Supervisor

Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Create winning teams and drive results:
  Establish trust, maintain integrity, and support an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplify strong business acumen and execute forward-planned strategies to achieve leadership's initiatives surrounding store goals / KPIs.
• Support the store with recruiting, interviewing, performance evaluation, high-level training as needed.
• Provide necessary feedback and guidance geared to improve individual performance on all levels; hold team accountable for achieving individual and business goals.
• Adhere to and enforce team compliance of company policies and procedures in addition to store operational procedures.
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer‑centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provide HR and conflict resolution support to team and in district in absence of leadership team.
• Champion company resources to support a healthy work environment for internals customer.

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage: doesn’t hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar…