Sales Associate

Coach is a global fashion house founded in New York in 1941.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• Courage:
  Provides direct, actionable feedback; faces people problems quickly and directly; takes negative action when necessary.
• Creativity:
  Generates new and unique ideas; sees connections among unrelated concepts; is original and valuable in brainstorming.
• Customer Focus:
  Dedicated to meeting internal and external customer expectations; uses customer information for improvement; builds and maintains trust.
• Dealing with Ambiguity:
  Copes with change; shifts gears comfortably; acts without full picture; embraces risk and uncertainty.
• Drive for Results:
  Exceeds goals; is top performer; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport; maintains constructive relationships; uses diplomacy and tact.
• Learning on the Fly:
  Learns quickly; versatile learner; analyzes successes and failures; experiments; grasps underlying structure quickly.

• Strategic Agility:
  Sees ahead clearly; anticipates future consequences; has broad knowledge; future oriented; paints credible pictures and visions.
• Developing Direct Reports and Others:
  Provides challenging tasks; holds frequent development discussions; constructs compelling development plans.
• Building Effective Teams:
  Blends people; creates strong morale; fosters open dialogue; lets people finish and be responsible for their work; defines success for the whole team.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

$15.00 – $19.50

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion,…