Manager, Retail Fulfillment – Retail DC

Job Description:

• Own day to day operations of the Retail DC, holding the 3PL accountable to inbound, outbound, UPH, and quality standards.
• Lead the operational cadence with the 3PL (daily huddles, W , M , Q ) and drive action against performance gaps.
• Coordinate inbound inventory shipments from vendors and the ecomm DC into the Retail DC, ensuring on‑time receipt and clean put‑away.
• Own outbound store shipment scheduling, routing, and freight execution to meet store replenishment and launch timelines.
• Own inventory accuracy at the Retail DC, including cycle counts, full physical inventories, and variance investigation.
• Serve as the HQ point of contact for stores on Retail DC shipments, timing, accuracy, and issue resolution.
• Analyze Retail DC throughput, accuracy, on‑time store delivery, and freight cost to identify trends and opportunities.
• Lead, coach, and develop direct reports, fostering accountability and continuous improvement.

• Minimum 5 to 7+ years of progressive experience in retail distribution, DC operations, 3PL management, or retail supply chain.
• Proven track record leading 3PL partners against UPH, accuracy, and on‑time performance at scale.
• Strong working knowledge of WMS/OMS systems, inbound/outbound processes, cycle counts, and inventory controls.
• Experience coordinating inventory shipments across multi‑node networks (vendors → DC → stores, and transfers between nodes).
• Experience with freight / LTL execution to stores, carrier management, and store‑delivery SLAs.
• Advanced proficiency with Excel/Sheets; comfort with BI tools (Looker, Tableau, Power BI) and retail inventory reporting.
• Experience in a high growth retail or DTC plus retail environment;
  Shopify / Shopify POS experience a plus.
• Strong leadership, coaching, and communication skills with a track record of leading through partners.
• Excellent written and verbal communication with the ability to influence both DC and HQ stakeholders.

• generous paid time off
• company-covered health insurance
• discounts on all Comfrt products