Operations Supervisor
Listed on 2026-07-03
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Retail
Retail & Store Manager, Customer Service Rep, Retail Associate/ Customer Service, Retail Support
Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
EssentialFunctions
Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing and following up of all activities. Effectively communicate information both to and from store management and crews.
Assist customers with their questions, problems and complaints. Promote CVS customer service culture (greet, offer help, and thank). Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide colleagues personalized customer service feedback and coaching. Maintain customer/patient confidentiality.
Price merchandise. Stock shelves. Support the planning, execution, and display of weekly, promotional, and seasonal merchandise. Support the planning, execution, and maintenance of off-shelf merchandise.
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication skills, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts; ability to work overtime as needed and to respond to urgent issues at the store when they arise.
- Experience as a retail supervisor.
- High school diploma or equivalent.
29 hours
Pay RangeThe typical pay range for this role is: $18.80 - $27.80 per hour. The actual base salary will depend on experience, education, geography, and other factors.
BenefitsThis part-time position is eligible for a variety of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including dental, vision, wellness resources, employee discounts, and voluntary benefits. Additional details about available benefits are provided during the application process and in the benefits portal.
EEO StatementQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
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