Multi- Branch Customer Service Specialist

Overview

This position works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are expected to promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. The role is full-time and aims to achieve excellent customer service while consistently meeting the store’s sales goals.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition in assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Sherwin-Williams is a place that supports stability, growth and momentum and translates it to possibility for our people. We invest in life, career, and connection with an inclusive team and commitment to our communities.

Step 1 – Online Application:
Find roles on our Careers page. Create your profile by entering or importing your details.

Step 2 – Digital Interview:
Qualified candidates are invited to complete a digital video interview. You can record and complete your video interview on your schedule, ideally within 7 days of invitation.

Step 3 – In-Store Interview:
Top candidates are invited to meet with our team in a store, specialty wholesale branch, floor covering facility, or delivery service terminal.

Benefits and compensation information: A general description of benefits offered can be found at  Compensation decisions are based on several factors and may vary by location. The company reserves the right to modify this information at any time, in compliance with applicable law. Sherwin-Williams is an Equal Employment Opportunity employer and supports a diverse workforce. The company adheres to applicable background check and fair chance hiring policies where required by law.