Lock Deck Assistant

Overview

Disdero – A Blue Linx Company

About the Role:

We’re looking for a detail‑oriented, customer‑focused professional to support our Lock‑Deck laminated roof decking product line. In this role, you’ll blend sales support, customer service, marketing coordination, and administrative responsibilities to help ensure smooth operations and an excellent customer experience.

Sales & Customer Support

• Be the first point of contact for customer calls and email inquiries
• Prepare quotes, calculate product quantities, and estimate freight costs
• Support distributors and customers with product information and recommendations
• Process orders from start to finish: entry, follow‑up, release, and invoicing
• Build strong relationships with customers through friendly, proactive service

Marketing & Communication

• Support marketing updates across website, brochures, trade shows, and social media
• Help identify new sales opportunities and assist with expanding market reach
• Provide product samples, stain kits, and help maintain sample inventory

Administrative & Internal Support

• Maintain organized digital and physical filing systems for quotes, orders, and product literature
• Assist with freight quotes and purchase order entry
• Keep distributor contact lists and internal resources updated
• Support invoicing and payables during busy periods

Order Coordination & Logistics

• Enter and update orders in the system and send acknowledgements
• Coordinate shipments by working closely with mills, customers, and freight partners
• Track order progress and delivery timelines
• Help ensure all outbound orders have correct documentation

Purchasing & Inventory Support

• Work with the Sales Manager to track offsite inventory and minimize slow‑moving stock
• Partner with manufacturing teams to rotate inventory and maintain product quality

Production & Project Coordination

• Prepare detailed purchase and work orders to prevent errors
• Communicate lead times and manufacturing priorities
• Monitor projects from quote through delivery

Team Collaboration

• Partner closely with management, credit, distribution, and manufacturing teams
• Contribute to a positive, solution‑oriented team environment

• Experience in sales support, marketing, or customer service (lumber/construction experience is a plus)
• Strong technical and computer skills (Excel required; CAD/plan reading a bonus)
• Confidence with numbers, pricing, and basic math
• Excellent communication, organization, and follow‑through
• Ability to juggle multiple priorities without losing attention to detail
• A positive attitude and willingness to learn

• A role with variety, no two days are the same
• A supportive team that values your ideas and contributions
• The chance to grow your skills in sales, operations, customer service, and marketing
• A stable company with long‑standing industry reputation