Senior Scale CSM: Adoption & Growth –Accounts
Job in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-06-26
Listing for:
Medium
Full Time
position Listed on 2026-06-26
Job specializations:
-
Sales
Account Manager, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Medium is seeking a Senior Customer Success Manager (Scale) to oversee customer loyalty for our Scale business segment. You will manage a portfolio of 35–38 accounts with ARR below $200k, driving value-based outcomes and ensuring customer retention and expansion.
Ideal candidates will possess a Bachelor's degree in a relevant field and 12+ years of customer-facing experience, particularly within a SaaS environment. Responsibilities include portfolio management, renewal strategies, and collaboration with sales teams.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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