Woodworking Equipment - Panel Processing Specialist

Essential Functions

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs.
• Work with the sales force and customers to ensure business plans, sales commitments, and system customer specifications are all carried out to maximize sales potential and customer satisfaction.
• Provide technical support to the service group.
• Provide creative support/input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.

• Bachelor’s Degree in Engineering or equivalent industry experience.
• Three to five years relative experience in panel processing industry and technical support role.

• Proficiency with MS Office Suite.
• Ability to multitask.
• Adaptability to changing priorities.
• Strong verbal and written communication skills.
• Strong administrative skills.
• Exceptionally strong customer service skills.
• Effective presentation skills.
• Excellent problem-solving skills.
• Ability to work with metric and American measurements.

• Typical Office Environment.