More jobs:
Account Principal Sr
Job in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-07-07
Listing for:
Cyod
Full Time
position Listed on 2026-07-07
Job specializations:
-
Sales
Account Manager, Client Relationship Manager -
Management
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Senior Account Principal
Location: Fully remote.
Salary: $150k- $190k with bonus depending on experience.
OverviewThe Account Principal, Senior (AP) is the end‑to‑end owner of services success within a defined portfolio of client accounts. This role spans pre‑sales, delivery oversight, and post‑sales growth, ensuring that all services engagements are commercially sound, operationally successful, and aligned to long‑term client value. Operating in a multi‑seller environment, the AP is the single point of accountability for services outcomes, bringing cohesion across sales, solutioning, and delivery teams while abstracting internal complexity.
Key Responsibilities- Serve as the primary owner of services performance and P&L in assigned accounts.
- Develop and maintain a comprehensive account plan covering:
- Revenue growth (recurring + project‑based services)
- Margin improvement
- Expansion opportunities
- Delivery roadmap and risk profile
- Build, nurture, and diversify executive‑level client relationships.
- Provide clear direction and prioritization to ensure the right pace and path for opportunities.
- Act as central orchestration point to guide the process, abstract complexity, eliminate friction, and minimize delays.
- Partner with Sales and Solution Line overlays to:
- Shape services opportunities.
- Align Insight solutions to client outcomes.
- Ensure commercial viability and delivery feasibility.
- Provide go/no‑go input and deal governance, including:
- Scope validation.
- Margin expectations.
- Delivery risk assessment.
- Collaborate with the Practice (delivery) to translate client needs into executable services solutions, ensuring smooth transition from pre‑ to post‑sales.
- Act as final checkpoint for services deals prior to close.
- Ensure accurate scoping and pricing, alignment between proposal and delivery capabilities, sustainable margin profiles, and mitigate risk from poorly structured or misaligned deals.
- Align technical delivery with business value realization.
- Own overall success of services engagements within the account.
- Partner with Delivery Leads and PMO to ensure shared context and awareness across work streams, on‑time and on‑budget delivery, quality and client satisfaction, and effective issue and escalation management.
- Lead cross‑sell and upsell opportunities that drive lifecycle engagement and diversify lines of business.
- Own renewal strategy and growth of recurring services in revenue mix.
- Drive strong net revenue retention (NRR) across the portfolio.
- Increase recurring revenue as a percentage of total revenue.
- Champion continuous improvement and competitive advantage by identifying opportunities to modernize and transform service delivery models (e.g., AI, automation, managed service evolution).
- Align across Account Executives, Solution Line Sales Overlays, Pre‑sales, Practice teams, PMO, and Finance to ensure a unified client experience despite multiple sellers and contributors.
- Own and manage services revenue targets, gross margin/contribution margin, forecasting and pipeline accuracy, and retention and satisfaction KPIs.
- Drive disciplined account‑level financial performance.
- Coaching and developing junior Account Principals, pod members, and cross‑functional partners to operate as a high‑performance team.
- Support new hire integration activities.
- Collaborate with peers on methodologies and ways of working.
- Contribute reusable IP, case studies, and documented learnings to the broader team.
- Lead account and deal reviews, codifying lessons learned into playbooks and reusable assets.
- Operate as a collaborative, culture‑setting leader who helps build a high‑performance, high‑accountability environment.
- Serve as the voice of the client and field in GTM/offer forums, bringing demand patterns and objections from your portfolio.
- Act as a design partner to pressure‑test…
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