Law Markets Client Manager

Responsibilities

• Own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value.
• Partner closely with customers to understand their priorities and position Lexis Nexis solutions as business‑critical tools that support legal practice, knowledge management, and firm operations.
• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions.
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations.
• Position Lexis Nexis legal research, analytics, and AI‑enabled workflow platforms as essential solutions aligned to client practice groups and operational goals.
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs.
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships.
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies.
• Provide structured feedback to internal teams based on client insights and usage patterns.

• Experience managing and expanding complex B2B SaaS or technology accounts within large law firms or professional services organizations
• Strong executive presence with clear communication, organization, and cross‑functional collaboration skills
• Demonstrated ability to negotiate contracts and close business in a team‑based selling environment
• Proficiency with Salesforce and sales enablement tools such as Gong, Seismic, and Outreach
• Comfort using generative AI tools such as Microsoft Copilot or ChatGPT to support productivity and insight generation
• Willingness to travel up to 20%, including day and overnight travel