First Program: Public Safety Agent

Eligibility

First Opportunity recruitment. Applicants must be residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit (Use the "Apply for this Job" box below)..

Join the Oregon Convention Center Department of Public Safety as a Public Safety Agent. This role is committed to creating a safe, welcoming environment for everyone who visits, works, and hosts events at the OCC. You will support the safety and comfort of a diverse community, ensuring a positive experience for every guest.

• Represent the OCC as a first‑impression ambassador by offering warm greetings, clear directions, and effective problem‑solving for event attendees.
• Ensure events remain safe by assisting guests with way finding and event information.
• Assist with safe and efficient evacuations when needed.
• Monitor assigned areas and respond to suspicious activity with other agents.
• Coordinate with Portland Police Bureau, Portland Fire & Rescue, and paramedics during emergency responses.
• Use a computer or mobile device to complete reports, receive assignments, review policies, protocols, and stay informed on current directives.
• Arrest individuals violating state laws and collaborate with local law enforcement and prosecutors to support legal proceedings.
• Manage crowd control and provide initial response during medical or emergency situations.
• Obtain additional opportunities and event‑specific assignments such as patrol functions, dispatching, environmental safety, and training.

• Dependable, trustworthy, professional, honest, enjoys interacting with the public, and works well in a team of public safety professionals.
• Ability to deliver outstanding customer service and interact positively and respectfully with the public.
• Proven ability to establish and maintain professional relationships with co‑workers across all departments.
• Knowledge of, or passion for, event safety and security.
• Skilled in administering First Aid, CPR, AED, crowd control, and coordinating emergency services.
• Proficient in providing clear and concise written documentation of incidents in on‑scene notes and subsequent reports.
• Able to deliver clear and concise verbal debriefs of incidents to managers and first responders.
• Willingness and ability to learn purpose‑built computer programs including video management software, report writing systems, dispatching and computer‑aided dispatching interfaces.
• Capable of reading and following building floor plans, policies, procedures, protocols, directives, and briefings.
• Ability to remain calm and professional in emergency situations while coordinating a response.
• Skilled at de‑escalating tense situations, including people in crisis or agitated/obstinate individuals.
• Physically able to run over one‑third of a mile on varying surfaces and terrain, both incline and decline (including stairs) during an emergency incident.
• Ability to complete and issue Multnomah County parking citations.
• Able to read and comprehend fire alarm system panel to determine location of a fire.
• Ability to protect oneself and/or defend others from imminent physical harm and exercise sound judgment when determining appropriate intervention.
• Availability to work day shift, swing shift, night shift, weekends, holidays, and urgent requests as needed.
• Experienced in reading, following, and applying security policies, procedures, and postorders; as well as reviewing and communicating post orders via email as needed.

• High school diploma or GED.
• At least 18 years of age.
• One year of responsible experience in providing security for a large facility, customer service, crowd management, or events.
• Any combination of education, professional experience, volunteering, and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

• Successful completion of a Metro and DPSST background check.
• Ability to successfully complete a Human Performance Examination that simulates common physical tasks performed for this position prior to hire.
• Has (or…