Field Service Technician Level III

Purpose of Position

The Field Service Technician Level III role is responsible for performing advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This position resolves complex technical issues, supports critical customer engagements, and serves as a senior technical resource for Field Service teams. The technician works independently with limited supervision, exercises sound judgement in high-priority field situations, partners with internal teams to drive issue resolution, and assists with mentoring and developing Level I and Level II technicians.

This position has no supervisory responsibilities.

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
• Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panel board interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Lead or support complex field service activities, including high-priority customer issues, critical commissioning needs, and escalated technical concerns.
• Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups.
• Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues.
• Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
• Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow‑up requirements.
• Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed.
• Perform other duties as assigned by management.

• Advanced Technical Knowledge:
  Demonstrates advanced working knowledge of electrical, mechanical, and field service concepts, including equipment start‑up, commissioning, installation, testing, troubleshooting, repair, and complex issue resolution.
• Safety and Compliance:
  Follows and reinforces company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
• Advanced Diagnostic and Problem‑Solving
  
  Skills:
  
  Uses sound judgment to identify complex technical issues, analyze system failures, determine root cause, and recommend or implement appropriate corrective actions.
• Attention to Detail:
  Accurately interprets wiring diagrams, drawings, schematics, work instructions, checklists, technical documentation, and service requirements to support safe, high‑quality work.
• Communication:
  Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, Field Service leadership, internal teams, and management regarding project status, technical issues, risks, corrective actions, and follow‑up needs.
• Teamwork and
  
  Collaboration:
  
  Works effectively with technicians, Field Service Leads, project teams, manufacturing teams, engineering, quality, and other internal support groups to complete assigned work and resolve field issues.
• Customer Focus:
  Maintains professionalism while working at customer sites and serves as a trusted senior field contact by being responsive, respectful, solution‑oriented, and technically credible.
• Independence and Accountability:
  Performs advanced field service work with limited supervision, exercises sound judgment in complex or high‑priority situations, and escalates critical issues when additional support or approval is needed.
• Organization and Documentation:
  Manages assigned tasks, tools, parts, service documentation, root cause analysis, corrective actions, and follow‑up items accurately and timely.
• Mentorship and Knowledge Sharing:
  Provides…