Resource Navigator; Bilingual English​/Spanish

Description Position

Resource Navigator

Specialist 1 / Grade 8

Starting at $48,600 per year based on experience

Non-Exempt;
Professionals; 8864

IRCO Eastern Oregon Office; 723 S Oregon St., Ontario, OR 97914 (On Site)

1.0 FTE;
Full-Time with Benefits;
Regular

(1)

www.irco.org

Full-Time with Benefits

Multiple

Eastern Oregon

Bilingual in English and Spanish required. Must reside within commuting distance of Ontario, Oregon office location. Possession of a valid driver's license required, with verification of current auto-insurance and full use of an automobile during work hours.

IRCO Eastern Oregon’s adult programming currently consists of housing navigation and support services, Individual Development Account (IDA) savings programs, workforce development services, and tax assistance. Resource Navigators in this unit often serve across multiple programs. Additionally, new services might become available at any time and be included under a Resource Navigator’s set of program responsibilities.

The Resource Navigator will work to provide high quality housing navigation, barrier removal and resource referral services to Oregon residents currently experiencing homelessness and housing instability. As needed, the Resource Navigator will provide other services such as provision of Individual Development Account (IDA) savings support, tax assistance, or workforce navigation services.

• Provides high quality housing navigation, barrier removal and resource referral services for participants currently experiencing homelessness and housing instability.
• Supports housing seekers with housing search and application support, understanding tenant rights and responsibilities, communicating effectively with property owners/managers, and with provision of payments of rent/deposits/fees as funds allow.
• As needed, connects clients with Individual Development Accounts (IDAs), savings accounts matched under an IRCO program allowing clients access to a community-aware approach to wealth building opportunities and training.
• As needed, support clients in getting connected with Tax Assisters.
• Conduct outreach, eligibility screening, intakes, and case management for multiple programs.
• Provides other resource navigation/case management services as needed.
• Complete intakes and maintain case files, required paperwork and reports on a timely and regular basis.
• Provide linkage to other needed programs, providers, and services.
• Assist with temporary housing assistance until permanent housing can be secured.
• Assist at all levels of move-in to permanent housing; document readiness, housing authority applications and other paperwork, coordination of move-in and orient new tenants to their unit/building.
• Assist with independent living skills, including clinical, social, personal hygiene, budgeting and money management, legal issues and transportation as needed.
• Provide housing location services and educate participants on tenant rights and responsibilities.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities.
• Ability to pass a national background check including fingerprints.
• Track activities and outcomes as required by supervisor.
• Perform data entry of the clients or community members by following HIPAA policy and keeping data confidential.
• Prepare monthly reports with complete and consistent information to assist the supervisor to be able to submit the data in a timely manner and share the required data and information if needed.
• Complete other duties assigned by supervisors.

• Ability to meet multiple, including conflicting, deadlines
• Strong analytical and decision-making abilities for related job functions
• Ability to deal with distressed and demanding clients in an effective manner
• Ability to maintain a high level of confidentiality
• Ability to communicate with a variety of personality types and levels of the organization as well as…