D & T Case Manager

General Description

Performs Professional-level work in the provision of social services by helping consumers and/or families to prevent unnecessary placement in nursing facilities and facilitate transitions for those who can be better served in a lower level of care, such as in-home or a community-based setting.

• Experience working with seniors and people with disabilities and the issues experienced by these populations (social, physical, care, etc.)
• Knowledge of transition techniques, services, resources available, and service eligibility requirements
• Knowledge of the Case Manager position, processes and responsibilities
• Ability to interview others, observe, and assess situations accurately
• Knowledge of family dynamics
• Ability to translate observations and assessments to care plan
• Knowledge of long-term care settings and appropriateness for consumer needs
• Knowledge of federal and state laws and regulations regarding long term care placements
• Knowledge of components of services, supplies, equipment, and transportation to ensure services are appropriate to meet needs and delivered effectively
• Ability to respond to issues and problem solve solutions
• Knowledge of and experience with case management and case management assessment tools
• Ability to learn specific tools used by Agency
• Ability to explain services and concepts in easily understood terms
• Ability to develop community relationships
• Ability to identify outreach opportunities
• Presentation skills and experience
• Understanding of ADRC
• Ability to source information regarding available services
• Ability to build relationships and network
• Ability to be a self-starter and be adaptable to change
• Ability to be a team-player
• Ability to set goals based on Agency expectations and develop a plan to meet and/or exceed goal expectations
• Continuous learning about issues and solutions for populations served
• Ability to learn and apply policies, regulations, requirements, rules around mandatory reporting, privacy, and confidentiality
• Knowledge of Family Caregiver Support Program, and general knowledge of the dynamics of care giving and resources available

Must be able and willing to perform the following:

• Support the agency mission and exemplify its core values - integrity, professionalism, service, and compassion
• Serve as a mandatory reporter of suspected cases of neglect, exploitation, and abuse of vulnerable populations as required by policy and regulation, and make the appropriate referral to a responsible agency such as Child or Adult Protective Services Units
• Interact and work effectively with others in a team to deliver services to consumers
• Demonstrate good interpersonal communication skills through written, verbal, and nonverbal communication
• Use sound organizational skills to meet deadlines in a timely, accurate, and efficient manner
• Speak, read, write, and understand English and follow verbal and written instruction
• Perform other work as assigned by the supervisor

A qualified applicant will have a minimum of six (6) years of equivalent combination of education and/or experience which demonstrates the knowledge,…