Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a Long-term Contract position based in Orem, Utah. This role focuses on improving outstanding balances, applying incoming payments accurately, and maintaining steady follow-up across aging accounts. The ideal candidate brings hands-on experience with order-to-cash workflows and can work efficiently in a fast-paced, high-volume environment.

Responsibilities:

- Manage collection efforts across commercial and consumer accounts by conducting timely outreach on outstanding balances and driving resolution of past-due invoices.

- Perform consistent follow-up on 30-, 60-, and 90-day aging accounts to reduce delinquency and improve payment performance.

- Apply incoming cash receipts accurately and reconcile payment activity to ensure customer accounts remain current and properly documented.

- Support high-volume accounts receivable operations by reviewing open balances, identifying discrepancies, and escalating issues when needed.

- Partner with billing, credit, and internal finance teams to address payment disputes, clarify account status, and resolve collection barriers.

- Maintain clear records of account activity, customer communications, and collection outcomes within established processes and systems.

- Monitor order-to-cash transactions to help ensure invoices, payments, and collections are aligned throughout the revenue cycle. Requirements - At least 1 year of experience in collections, accounts receivable, or a related credit and billing function.

- Working knowledge of commercial and consumer collections practices, including aging follow-up and payment resolution.

- Experience with order-to-cash processes and cash application responsibilities.

- Ability to manage a large volume of accounts while maintaining accuracy and strong attention to detail.

- Comfortable communicating with customers and internal stakeholders to resolve outstanding payment issues professionally.

- Proficiency in documenting collection activity and tracking account status through standard business systems.

- Strong organizational skills with the ability to prioritize deadlines and follow through on open items.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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