Install Coordinator

At Western, we pride ourselves on delivering top‑notch service to our customers and fostering a supportive work environment for our team.

We’re looking for a skilled, motivated, and qualified Install Coordinator to join us.

To manage day‑to‑day scheduling operations, ensure that jobs are ready for installation, handle company purchasing duties per procedures, create department job files, contact customers regarding scheduling issues, schedule subcontractors and inspections, and coordinate communication between installers, field supervisors, customers, vendors, and the office.

• Competitive Pay:
  Earn a base pay + bonus structure. Earn $60,000!
• Work‑Life Balance:
  Essential time with family.
• Benefits:
  We cover almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays.
• Professional Development:
  Opportunities for personal and professional growth.

• Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.
• Check paperwork and timecard from previous day’s job, schedule any punch lists or uncompleted items.
• Ensure that at least one installer’s tools and van are inspected each week.
• Make sure that all jobs have permits and the inspections are called in timely.
• Create all job packets.
• Purchase equipment and schedule subcontractors; maintain a five‑day lead‑time.
• Know whereabouts and progress of crew daily.
• Process extended warranties and customer rebates.
• Coordinate with vendors regarding returns, warranty, delivery, etc.
• Coordinate van service and repairs with the fleet supervisor.
• Check with Dept. Managers for any job site deliveries.
• Complete paperwork for job costing, orders received, and send to accounting.
• Schedule layouts and update layout & design schedules; coordinate with Installation Manager.
• Create reports to track Sales/Install information.
• Maintain equipment pricing.
• Maintain literature inventory, presentation and stamping with company name & phone.
• Take & schedule incoming sales appointments.
• Assist .H.S.A. in closing jobs through phone calls, discussion and showroom assistance.
• Process all sales‑related packet information daily – job progression form to be completely filled out.
• Process all finance documents & schedule with customer for signage.
• Provide assistance in completing job packets.
• Act as a liaison between Customer & H.S.A.; send thank‑you cards, resolve customer differences, design & mail thank‑you gifts, take incoming customer calls, respond to all messages left overnight.
• Maintain the dispatch board / schedule.
• Forecast workload for 2–3 days out.
• Follow up on all pending and recommended work with customers.
• Additional duties as assigned.
• Assist development of marketing, advertising and collateral creation of implementation.
• Assist Sales Coordinator: necessary backup on phones.
• Weekly update to Satisfaction Survey, customer name & address for jobs installed.
• Participate in weekly sales meetings.
• Update customer files as information is received from installation (extended warranties, equipment info, new customers, birthday tickler file, etc.).
• Assist Warehouse in ordering parts for special orders.
• Maintain on‑call schedule, including 1st on‑call and standby installers.
• Happy calls / customer surveys.

• Prior HVAC Install Coordinating experience is a plus.
• Computer literate; intermediate experience in Microsoft Office Suite.
• Ability to multi‑task and prioritize workload.
• Strong customer service skills.
• Self‑starter who can work independently and as a team.
• Able to communicate effectively verbally and in writing.
• Pride in being organized and detailed.

Work Hours:

7:00 am to 3:00 pm, Monday through Friday, with occasional overtime.

Salary: $60,000 per year.