Retail Operations Specialist

Job Location:

1439 N 1380 W, OREM, UT 84057

Position Type:
Full Time

Exempt: $55,000 – $65,000

• Enter, manage, and track orders across retail and distributor accounts, including EDI and portal-based channels, ensuring accuracy from receipt through confirmation.
• Validate pricing, UPCs, ship-to locations, and order details prior to confirmation, catching and resolving discrepancies before they generate downstream billing or compliance issues.
• Generate and submit order acknowledgments and advance ship notices (ASNs) in compliance with each customer’s specific requirements and deadlines.
• Manually enter orders for customers not yet integrated via EDI (e.g., Associated Foods) and support EDI configuration coordination as new accounts are onboarded.
• Communicate order changes, delays, or discrepancies to internal and external stakeholders in a timely and proactive manner.

• Coordinate outbound shipments with warehouse partners and third‑party logistics providers (3PLs) — ensuring orders are picked, packed, and tendered in alignment with customer ship windows and routing guide requirements.
• Ensure compliance with customer routing guides and shipping requirements across all retail and distributor accounts, minimizing OTIF exposure and compliance chargebacks.
• Monitor deliveries in transit and proactively resolve exceptions, delays, or carrier issues — communicating status updates to customers and internal stakeholders as needed.
• Support freight management across all aspects of outbound supply chain operations, including carrier coordination and load tendering.
• Assist with lot allocations related to artwork transitions, case pack changes, and re‑pack projects in coordination with Supply Chain and warehouse teams.

• Gather and organize supporting documentation — including proof of deliveries (PODs), purchase orders, and bills of lading (BOLs) — to support accurate and timely billing.
• Maintain clean, organized records by account that are audit‑ready and accessible to Finance for deduction dispute and chargeback resolution.
• Partner with the Finance team to provide documentation and account history in support of deduction disputes and chargeback resolution as needed.

• Serve as the primary operations contact for assigned retail and distributor accounts — responding promptly to inquiries related to orders, shipments, compliance, and account setup.
• Support onboarding of new customers, including setup forms, item data submission, and EDI configuration coordination with internal IT and retailer partners.
• Maintain and update customer item specifications, UPCs, and product data across applicable retailer portals in partnership with the product development team.
• Build and maintain strong working relationships with customer operations and replenishment contacts to facilitate smooth, efficient order execution.

• Distribute a daily open‑order report to Demand Planning and Supply Planning teams, ensuring full visibility into order status, cuts, and exceptions.
• Support fill rate tracking and communicate order cuts or shortfalls to relevant stakeholders with sufficient lead time for planning adjustments.
• Assist in aggregating on‑time delivery data across multiple sources and carriers to support compliance reporting and retailer scorecards.
• Participate in new system testing and user acceptance testing (UAT) as required, including ERP updates, EDI integrations, and portal migrations.
• Handle ad‑hoc reporting requests related to retail customer performance, order accuracy, and compliance metrics.

• Bachelor’s degree in Business, Supply Chain, Operations, or a related field — or equivalent work experience.
• 1-3 years of experience in operations, customer service, or supply chain — preferably in CPG, food and beverage, or a related industry.
• Familiarity with EDI platforms, order management systems, and distributor portals (e.g., KeHé Connect, UNFI portal, or comparable retailer portals).
• Experience with ERP or warehouse management systems (Net Suite, SAP, or similar) is a plus.

• Proficiency…