Account Manager

Job Summary

The UK Account Manager at Depot Connect will be responsible for managing and developing a portfolio of customer accounts across the UK, with occasional support for European accounts. This role will involve building strong relationships with customers and stakeholders, driving commercial growth, providing operational coordination, and ensuring high-quality customer service delivery.

• Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts.
• Build strong, trusted relationships with customers and stakeholders across the Depot Connect network.
• Conduct regular Business Reviews (QBRs/MYBRs) to provide performance insights, service updates, and improvement opportunities.
• Meet with customers virtually and in person to understand their operational needs and goals.
• Identify new opportunities, efficiencies, and value‑add solutions to grow wallet share within existing accounts.
• Explore innovative ways to generate new business and deliver enhanced value to customers.
• Assist in creating tailored proposals, commercial documents, and solution presentations.
• Maintain accurate customer information, activities, opportunities, and forecasts in Salesforce.
• Provide regular reporting, pipeline updates, and customer insights to support commercial decision‑making.
• Prepare presentations, meeting packs, proposals, and follow‑up documentation.
• Support operational tasks to ensure smooth account operations and effective customer communication.
• Assist the VP of Commercial with customer insights, project coordination, and strategic initiatives.

• Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries.
• Strong relationship‑building and communication skills across all stakeholder levels.
• Organised, detail‑focused, and capable of managing multiple accounts and priorities.
• Proficient in presenting, running business reviews, and developing customer proposals.
• Familiarity with Salesforce pipeline management and reporting.
• Commercially minded, proactive, and able to identify growth opportunities.
• Willingness to travel across the UK and occasionally Europe.

• A remote‑first role with flexibility and autonomy.
• Key role in a growing, innovative logistics network.
• Collaborative and supportive team culture.
• Competitive salary, benefits package, and potential bonuses.