Sales & Retention Product Lead

Salary: $120000-$150000

A family of companies and experiences

As the leading food service and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

Great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

The Sales/Retention Product Lead is the business owner and strategic lead for a portfolio of 2-3 sales and retention products (e.g., CRM, Zoom Info, Linked In Sales Navigator, Adobe InDesign, and related sales support tools). This role is accountable for defining product vision, roadmap, and success metrics, and for ensuring each platform is implemented, integrated, adopted, and continuously improved to drive measurable impact across sales, retention, and account growth.

Acting as the primary bridge between Sales, Retention, Marketing, and Technology, this role ensures technology is not only delivered, but embedded into how teams sell, retain, and manage the business.

• Serve as the business owner for assigned sales and retention platforms, with end-to-end accountability from strategy through adoption.
• Define and maintain a clear product vision and roadmap aligned to sales strategy, retention goals, and go-to-market priorities.
• Translate business needs into prioritized product capabilities, enhancements, and integrations.
• Own product success metrics tied to outcomes such as pipeline creation, pipeline quality, seller productivity, close rates, and retention performance.

• Build and manage monthly/quarterly rollout plans, including new capabilities, enhancements, and optimizations.
• Prioritize backlog items based on business value, readiness, and impact.
• Coordinate release timing with sales cycles, planning calendars, and field capacity.
• Clearly communicate what is coming, why it matters, and how it will be used.

• Partner with Technology, Data, and external vendors to ensure seamless integration across platforms (e.g., CRM, data enrichment, content, analytics).
• Ensure solutions align with enterprise standards while meeting real field needs.
• Act as the escalation point for scope, trade-offs, and business decisions during implementation.
• Validate that solutions are usable, scalable, and aligned to defined use cases before release.

• Own the training and enablement strategy for each product, including onboarding, role-based training, and ongoing refreshes.
• Partner with Sales Enablement and Sales Leadership to embed tools into:
  • Sales process and workflows
  • Manager coaching and deal reviews
  • Retention and account management motions
• Develop practical assets such as playbooks, quick-start guides, and use-case-driven training.
• Measure adoption and usage; drive targeted interventions where adoption lags.

• Serve as the primary point of contact for Sales, Retention, Marketing, Learning/Development and Technology stakeholders.
• Facilitate regular product reviews, roadmap updates, and prioritization sessions.
• Balance near‑field needs with long‑term platform strategy.
• Ensure feedback from users is captured, synthesized, and reflected in future roadmap decisions.

• 3+ years product management, product ownership, or business‑led implementations, preferably supporting Sales or Revenue teams. (Preferred platforms on Microsoft Dynamics CRM, Zoom Info, Adobe or other equivalent Sales and Marketing platforms)
• Strong understanding of sales,…