Hub Manager Stoke

Hub Manager Stoke

Location:

Newcastle-under-Lyme About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters This role plays a key part in delivering safe, efficient and high-quality Truck Force commercial tyre services across the territory. You will ensure our hubs, spokes and mobile operations run smoothly, safely and consistently, while creating an environment where teams feel supported, developed and empowered to do their best work.

By balancing operational excellence, customer care and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long-term relationships and trust. Safety, continuous improvement and people development sit at the heart of everything you do.

What You’ll DoLead and continuously improve operational performance across hub, spokes and van operations

Champion a strong safety culture, ensuring all incidents are reported correctly and preventative practices are embedded

Deliver excellent customer service across fleet inspections, fitments and account management, aligned to SLAsOversee commercial performance including sales, profitability, margins and cost control

Manage stock effectively, reducing waste, minimising slow-moving/obsolete stock and ensuring availability

Support accurate and timely billing, credit control processes and reduction of aged debt in partnership with relevant teams

Work closely with Account Managers and Business Development colleagues to enhance service quality and customer outcomes

Coordinate with EBTS and wider teams to optimise service coverage, including out-of-hours support where required

Maintain strong operational, financial and administrative controls across all activities

Develop and support a high performing, engaged team through coaching, training and clear development pathways

Collaborate with regional and national stakeholders through meetings, calls and shared initiatives.

What we’re looking for Experience in the tyre industry or a similar fast-paced, field service or automotive environment

Proven ability to lead and support teams (circa 10+ people), with a collaborative and people-focused leadership style

Strong commercial awareness, with confidence managing budgets, margins and operational performance

Practical problem-solving skills with a calm, solutions-focused approach

Strong customer relationship skills, with a focus on service quality and long-term partnerships

Comfortable working in a dynamic environment with flexibility around working hours, travel and occasional weekend work Organised, proactive and able to work with a high level of autonomy while staying connected to wider team goals.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.#LI-KH1

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to  .Goodyear

is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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