Program Manager, Goldman Sachs SB

Program Manager Role Description Program & Curriculum

The 10,000 Small Businesses (10

KSB) initiative is part of a national investment to unlock the growth and job creation potential of small businesses, and is based on the broadly held view of leading experts that a combination of education, business support services, and access to capital best addresses the barriers to growth for small businesses.

The 10,000 Small Businesses program has three main components: business education, business support services (technical assistance and customized, one-on-one business advising), and the opportunity to access capital. The ultimate goal of the initiative is for the participating business owners to increase their revenues and create jobs in their community and surrounding areas.

Under minimal supervision, the Program Manager reports to the Program Director and is responsible for the day-to-day operations of the 10

KSB program. They play a vital role in ensuring program operations are effective as the key resource to program participants for the entirety of the program experience (application to graduation). The Program Manager will work closely with the Lead Faculty, Program Director, Outreach Manager, and Alumni Manager in managing the application and selection process, overseeing program logistics, and facilitating key stakeholder meetings and activities.

This Program Manager is responsible for maintaining relationships with national partners, including the Initiative for a Competitive Inner City (ICIC).

• Work with the Outreach Manager to schedule and manage interviews, and collect and process application materials
• Select applicants and panelists for interview days
• Deliver acceptances and regrets
• Send welcome emails with all logistical information required for the start of the program
• Coordinate business owner referral challenges in the classroom
• Host in-person information sessions and finalist workshops (each 3x per year)

• Work with the site team to select dates for each cohort and develop the program delivery calendar
• Schedule and attend the pre-brief calls for each class session
• Reserve rooms and work with facilities staff for all outreach events, interviews, classes and clinics
• Organize and plan menus within budgets for all in-person sessions
• Order and organize all supplies and printed materials for classroom use
• Attend all program sessions to facilitate logistics, food, A/V, materials distribution, etc.
• With support from site team, manage local storage of curriculum materials, ensuring the most updated materials are available to faculty
• Participate in assessment of curriculum sessions through post-session debriefings
• Set up and manage the Canvas LMS where program materials are posted and business owner communications take place
• With support from the delivery team, recruit and communicate with panelists and guests as needed
• Collect measurement and evaluations from business owner evaluations after each session and present data to site staff for quality control
• Serve as the main business owner contact for initial program technology set-up including Canvas, Live Plan, and pre-program diagnostic survey
• Run reports and capture business owner information in Salesforce throughout the cohort
• Create business owner profiles at the start of each cohort

• Submit purchase orders and process invoice payments
• Oversight for site team budget expenditures and ensuring staying within budget
• Work with the site team to coordinate faculty/staff contracts

Other duties as needed to support program success.

• Excellent verbal and written communication skills.
• Knowledge of public/private partnership projects.
• Ability to work with diverse levels of experience and knowledge associated with small business and entrepreneurship.
• Ability to respond to multiple components of the program simultaneously.
• Ability to prioritize, schedule and monitor work activities and manage multiple projects or assignments to meet program deadlines and objectives.
• Good comprehensive computer skills.
• Ability to work under pressure, meet demanding deadlines, and develop flexibility where possible.
• Knowledge and ability to manage Customer Relationship Management (CRM) and program tracking systems, social media and online application system.
• Self-motivated and capable of working with minimal direct supervision.
• Ability to develop positive working relationships with both internal and external program stakeholders.
• Ability for continuous development and improvement in area of responsibility.
• Experience creating unique and effective digital marketing content to promote program and attract participants.
• Ability to represent the College in a professional manner.
• Ability to supervise staff.
• Experience with database use and management.
• Highly computer literate, including a good understanding of trends in online social media with an understanding of basic marketing principles.
• Ability to communicate…