Account Manager II

About This Opportunity

We are seeking a motivated, detail-oriented Account Manager to join the InComm Payments team. This role is ideal for someone who excels in organization, analytics, problem-solving, and working through ambiguity. The Account Manager will play a key role in driving operational excellence, supporting strategic growth initiatives, and delivering a best‑in‑class customer experience. This individual will leverage data to uncover insights, translate findings into actionable recommendations, and collaborate cross‑functionally to execute against business priorities.

• Serve as the primary point of contact for Costco-related support inquiries
• Manage and resolve support tickets, ensuring timely and effective issue resolution
• Track follow‑ups with internal partner teams and ensure accountability
• Identify recurring issues and proactively flag potential widespread concerns

• Manage weekly and ad hoc ordering across departments
• Maintain and update order tracking documentation (Google Docs)
• Oversee auto‑replenishment programs, including ongoing maintenance and adjustments

• Maintain and update location lists for pallet programs, including additions and removals
• Coordinate onboarding of new warehouse locations
• Track funding approvals for new pallet programs and pallet refresh initiatives

• Partner with internal teams including Product, Analytics, Warehouse, Logistics, and Partner Management to ensure alignment and seamless execution
• Facilitate communication across teams to drive efficiency and resolve operational challenges

• Analyze sales and operational data to identify trends and performance opportunities
• Provide actionable recommendations to improve program effectiveness and drive growth
• Monitor account performance and proactively address risks or gaps

• Support ad hoc projects, strategic initiatives, and program implementations
• Identify opportunities for process improvement and increased operational efficiency
• Contribute to scalable solutions that enhance team performance and customer outcomes

• Collaborative:
  Thrives in a team‑oriented, cross‑functional environment
• Accountable:
  Takes ownership of responsibilities and follows through on commitments
• Adaptable:
  Comfortable working in a fast‑paced, evolving environment
• Customer‑Centric:
  Focused on delivering exceptional client outcomes
• Detail‑Oriented:
  Produces accurate, high‑quality work with strong attention to detail
• Analytical:
  Enjoys working with data to uncover insights and solve problems

• 3‑5 years of account management or client‑facing experience preferred
• Bachelor’s degree in Business, Marketing, or related field
• Experience working with retail partners or in a retail environment is a plus
• Proven ability to manage accounts, drive growth, and support operational execution
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and relationship management skills
• Ability to work independently while also contributing to a team environment
• Strong analytical skills, with experience interpreting sales and performance data
• Proficiency in Microsoft Office, particularly Excel and Power Point
• Comfortable learning new systems and technologies
• Experience leading or supporting process improvements and team initiatives
• Ability to travel 5‑10% as needed
• Willingness to learn and apply InComm systems, tools, and policies

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program – Tier III.