Freelance Video Content Creator; B2B SaaS, UGC-Style

Join to apply for the Freelance Video Content Creator (B2B SaaS, UGC-Style) role at Tidio

Join to apply for the Freelance Video Content Creator (B2B SaaS, UGC-Style) role at Tidio

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Form of employment: B2B contract (self-employed) / A project-based position for a fixed-term collaboration

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 130 fantastic people.
• In March 2022 we secured $25 mln in a Series B Investment round (read Tech Crunch’s article to learn more)
• In June 2023, our monthly MRR exceeded $1M.

We’re looking to collaborate with a charismatic, camera-ready freelance Video Content Creator to produce high-performing content mainly for Meta, You Tube, and Linked In. You’ll be the face of our social media video content—appearing on camera in engaging, often humorous, and educational videos aimed at a B2B audience. You’ll ideate, script, shoot, and edit approximately 6 videos a month—turning product features into compelling stories.

If you understand platform-specific trends, know how to grab attention in the first few seconds, and can communicate tech topics in a relatable, entertaining way—we’d love to meet you.

Responsibilities:

• Be the on-camera face and voice of our video content, delivering it in a confident, natural, and often humor-driven style.
• Create, script, film, and edit engaging video content (5–30 min guides, Shorts, Reels) for Meta, You Tube and Linked In — tailored to each platform and campaign objective.
• Produce approx. 6 videos monthly, with a mix of ~70% brand awareness content (short, creative hooks) and ~30% consideration-stage content (walkthroughs, guides).
• Turn product features into compelling, educational stories that resonate with our target B2B audience.
• Follow social media trends and apply best practices in editing, scripting, and video structure to maximize reach and engagement.
• Use analytics to track video performance and continuously refine your creative approach.
• Maintain consistency with Tidio’s tone of voice and support our broader goal: growing subscription increases through authentic, value-driven content.
• Collaboration with people dedicated to ads management at Tidio.

Requirements:

• Comfortable and ready to go on camera, creating and presenting educational content with a strong on-screen presence (humor, storytelling, authenticity).
• Experience creating content, with emphasis on video creation in the B2B SaaS sector.
• Ability to create ~6 high-quality video assets monthly, balancing brand consistency with creativity and platform fit.
• Skilled in scriptwriting, filming, and editing using various video tools.
• Knowledge of optimizing video content for social platforms.
• Up-to-date with social media trends, especially UGC-style, short-form formats, and attention-grabbing hooks.
• Strong storytelling skills tailored to professional and B2B audiences.
• Analytical skills with a data-driven approach to measure video performance and campaign results.
• Abil…