Assistant - Parking Booth Attendant

Overview

Utah Valley University is seeking a dependable Assistant to serve as a UCCU Center Visitor Lot Booth Attendant. This role is often the first point of contact for guests and plays an important role in creating a welcoming, well-organized experience. Responsibilities include providing friendly customer service, sharing information about parking rates and current or upcoming events, answering guest questions, and accurately collecting parking fees.

The position offers an opportunity to work in a fast-paced, public-facing environment while contributing to the smooth operation and overall safety of the UCCU Center, supporting a positive experience for the hundreds of thousands of patrons who visit each year.

• Customer Service – Greet customers in a courteous and professional manner. Provide information about parking rates, policies, and directions. Assist customers with questions or concerns promptly.
• Credit Card Transactions – Collect parking fees accurately and issue receipts. Operate point-of-sale systems and maintain cash drawer integrity. Reconcile daily transactions and prepare deposit reports.
• Traffic and Access Control – Monitor vehicle entry and exit to ensure proper authorization. Direct traffic flow within the parking facility. Report any unauthorized or suspicious activity.
• Facility Monitoring and Safety – Observe and report maintenance issues or hazards. Ensure compliance with safety and security procedures. Contact security or emergency services when necessary.
• Other – Complete daily logs and incident reports. Communicate with supervisors regarding operational issues. Other duties as assigned.

• High School diploma or equivalent

• Customer Service

• Best practices in communications, correspondence, and appropriate matters of etiquette in various settings.
• Credit Card transactions.

• Customer service orientation and etiquette. Interpersonal verbal communication, problem-solving, and decision-making skills.

• Plan and anticipate potential changes and act accordingly.
• Follow oral and written procedures and instructions.
• Communicate effectively, verbally and in writing.
• Always maintain confidentiality.
• Be attentive to, aware of, and available to assist patrons.