Part Time Customer Support Representative

Position: Part Time Customer Support Representative

Location: Orem, UT

Job : 248

# of Openings: 1

Part-Time 25 hours a week

In person in Orem, UT

Morning shift, 7:00 AM – 12:00 PM

In your interview, we will discuss your availability to create your work schedule.

Nexio is seeking a dedicated Customer Support Representative to join our eclectic, high energy and talented team. This role involves developing the technical expertise required to effectively address merchant inquiries while maintaining a positive attitude that ensures a satisfying customer experience.

• Handle inbound customer calls
• Resolve customer issues using provided training and resources
• Build rapport and effectively problem-solve with customers
• Provide valuable feedback to Managers, Product Managers, and other stakeholders

• Strong attention to detail
• Excellent verbal and written communication skills
• Active listening abilities
• Professional and positive attitude
• Previous customer support experience (preferred, but not required)
• Ability to work well both independently and in a team environment

Nexio provides payment service solutions for a variety of clients, from ecommerce merchants to software platforms. Our goal is to empower businesses with the tools they need to optimize payment revenue and adapt to dynamic market needs. We aim to be a partner, advisor, and innovator, dedicated to adding value to every client's business.

• 10 days of PTO accrued at 3.34 hours per pay period (depending on hours worked)
• Flexible Scheduling
• Opportunities for Advancement
• Free therapy for employees and their dependents
• Barber, Chiropractor, Massage Therapist, and Nail Tech on-site