Operations Specialist - Orders

Position: Operations Specialist - Work Orders
Work Order (O&M) Specialist - Solar Operations

Job Level: Specialist

Location:

Orem, Utah

Shift: Full-Time

Department:
Operations, Work Orders

Division:
Blue Raven Solar

Compensation: $18-20/hr

Benefits:
Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

Role Overview

We are seeking a highly organized and proactive O&M Specialist to support the coordination, scheduling, and execution of solar Operations & Maintenance work orders. This role serves as a central operational hub between customers, field teams, subcontractors, and internal stakeholders to ensure efficient resolution of system issues and a high-quality customer experience from work order creation through completion.

This position emphasizes strong operational coordination, customer communication, and cross-functional collaboration within a fast-paced solar environment.

Key Responsibilities

Work Order Management

* Receive, create, schedule, and manage O&M work orders from initiation to completion.

* Ensure accurate data entry, documentation, and status tracking in internal systems.

* Monitor timelines, dependencies, and completion milestones.

Scheduling & Coordination

* Coordinate service appointments with customers, service technicians, field crews, and subcontractors.

* Optimize schedules to maximize crew efficiency and minimize downtime.

* Coordinate multiple parties, materials, and access requirements as needed.

Customer Communication

* Serve as the primary point of contact for customers throughout the O&M lifecycle.

* Provide clear, timely updates on scheduling, system status, and next steps.

* Handle escalations, reschedules, and service conflicts with professionalism and empathy.

* Support billing, payment collection, or service approvals when required.

Operational Support

* Maintain grasp of assigned work in process (WIP), ensuring equilibrium with customer service.

* Identify trends, recurring issues, or blockers impacting service delivery.

* Support internal teams with accurate reporting and real-time status updates.

* Assist with process improvements to enhance operational efficiency and customer satisfaction.

Collaboration & Reporting

* Work closely with operations leadership, internal teams, engineering, and subcontractors.

* Ensure alignment across departments to meet service-level expectations and operational goals.

Qualifications

Required

* Experience in project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).

* Strong organizational and multitasking skills with high attention to detail.

* Excellent verbal and written communication skills.

* Proficiency with scheduling tools, CRM systems, and MS Office Suite or Google Workspace.

Preferred

* Knowledge of solar PV systems, field service operations, or O&M workflows

* Experience in a customer-facing service or operations role.

* Ability to interpret basic work scopes, service notes, or technical documentation.

Key Competencies

* Strong time management and problem-solving skills.

* High level of ownership, accountability, and follow-through.

* Customer-first mindset with the ability to balance service quality and operational efficiency.

* Calm and adaptable under shifting priorities and time-sensitive situations.