More jobs:
Customer Support Shift Manager
Job in
Orem, Utah County, Utah, 84058, USA
Listed on 2026-06-04
Listing for:
Bark Technologies
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description:
- Provide oversight and support to weekend customer support team members
- Approve refunds and escalate tickets for engineering
- Manage queue and communicate growth opportunities to managers
- Provide technical and customer success support via email, phone, chat, messaging, and social media
- Create policies and procedures that optimize customer experience
- Define, track, analyze, and report on customer success goals and metrics
- Identify opportunities for customer experience and product improvements
- Excellent writing and communication skills
- Passion for helping customers
- Strong listening and problem-solving skills
- Positive can-do attitude
- Takes high degree of ownership, organization and accountability over their work
- Bachelor’s degree or equivalent experience in communications or technology
- Competitive compensation commensurate with experience
- Equity stake in Bark
- Paid time off
- Paid sick time
- Health Benefits:
Medical - Dental
- Vision
- Healthcare Support
- On-Demand Primary Care
- Online Mental Health Therapy
- Flexible Spending Account (FSA)
- Supplemental Life Insurance
- 401(k)
- Voluntary Long-term and Short-term Disability Insurance
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