Customer Support Shift Manager

Job Description:

• Provide oversight and support to weekend customer support team members
• Approve refunds and escalate tickets for engineering
• Manage queue and communicate growth opportunities to managers
• Provide technical and customer success support via email, phone, chat, messaging, and social media
• Create policies and procedures that optimize customer experience
• Define, track, analyze, and report on customer success goals and metrics
• Identify opportunities for customer experience and product improvements

• Excellent writing and communication skills
• Passion for helping customers
• Strong listening and problem-solving skills
• Positive can-do attitude
• Takes high degree of ownership, organization and accountability over their work
• Bachelor’s degree or equivalent experience in communications or technology

• Competitive compensation commensurate with experience
• Equity stake in Bark
• Paid time off
• Paid sick time
• Health Benefits:
  
  Medical
• Dental
• Vision
• Healthcare Support
• On-Demand Primary Care
• Online Mental Health Therapy
• Flexible Spending Account (FSA)
• Supplemental Life Insurance
• 401(k)
• Voluntary Long-term and Short-term Disability Insurance