Customer Care Representative ; Spanish Speaking - Hybrid - Orem, UT

Position: Customer Care Representative I (Spanish Speaking - Hybrid) - Orem, UT
## Customer Care Representative I (Spanish Speaking - Hybrid) - Orem, UTApplylocations:
Blendtectime type:
Full time posted on:
Posted Todayjob requisition :
R21597

This position is designated to create superior customer service for all Blendtec customers.  Provide quick and timely responses, uphold company policies.

Primary Responsibilities
* Professionally manage customer accounts.
* Responsible for researching and resolving complaints to ensure customer satisfaction.
* Cultivate and maintain a positive rapport with customers and coworkers.
* Positive communicator and is respectful of teammates and other departments team members.
* Provides basic technical support to customers via email, phone, or other contact channels.
* Possesses a basic understanding of the organization's products, services, practices, and procedures.
* Troubleshooting of basic blender and jar problems.
* Collects, reviews, and inputs customer contact and blender data into customer management systems.
* Provides excellent customer service by offering all products and services as applicable to improve the customer’s experience with our brand and partners.
* Assists with customer requests through warranty claims, OTP language interpretation, and other tools as appropriate.
* Outbound calls to current customers
* Flexible with scheduling to meet customer demand.
* Other duties as assigned by leaders.

Qualifications:

* Knowledge and practice of proper phone etiquette including soft skills.
* Experience with a large and diverse customer base.
* Ability to manage several computer programs simultaneously while assisting customers.
* Knowledge of Microsoft Suite.
* Basic computer skills.
* 1 year of customer service experience.
* High school diploma.
* Bilingual (Spanish)### Company Overview:

Blendtec designs, builds, and sells the most advanced residential and commercial blenders, and commercial beverage dispensing automation products in the world. At Blendtec, we are inspired to continually innovate and give our consumers the ultimate blending and dispensing tools.  We help you to help Feed Your PassionTM.### Our Culture:

We are an iconic, industry-defining healthy lifestyle brand that continues to revolutionize the residential and commercial beverage market. At our core, Blendtec is innovation. Our greatest fulfillment comes from embracing new ideas, seeing the opportunity to continually improve our legacy, and, ultimately, creating communities of customers that recognize Blendtec’s importance to their daily passions.
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