Customer Service Representative, Industrial Store

Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Research products needed for customer special applications
• Follow up on customer orders not processed correctly and remedy the situation
• Keep sales literature current and organized
• Perform other tasks as assigned or necessary
• Keep accurate cash till and run daily cash reports
• Answer customer calls and transfer customers if they need service from someone else
• Stock shelves when needed
• Communicate with Purchasing Department regarding any special order needs
• Load products into customer vehicle
• Adhere to all established procedures, policies and safety rules
• Assist in making deliveries

• High school graduate or equivalent
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to perform multiple tasks
• Good working knowledge of all industrial products and gases a plus
• Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
• Ability to sit, stand, or walk for extended periods of time
• Valid driver's license

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.