Coordinator - Student Retention

Student Retention Coordinator

Help first-year students stay on track by ensuring they receive the right support at the right time. As the Student Retention Coordinator, you’ll lead proactive outreach initiatives, monitor student engagement, and work closely with Student Success Specialists to identify students who may benefit from additional support before challenges become barriers to success.

This role is ideal for someone who enjoys coordinating projects, building effective processes, and collaborating with others to improve student outcomes. You’ll help oversee first-year outreach campaigns, analyze engagement trends, and work alongside a dedicated team to ensure students receive timely, personalized support throughout their first year at UVU.

If you’re passionate about student success, enjoy solving problems, and want to make a measurable impact on student retention through strategic outreach and collaboration, we’d love to have you join our team.

• Leads enrolled first-year student outreach and retention efforts through proactive communication and support initiatives. Collaborates with Student Success Specialists to ensure timely, personalized outreach and effective follow-up with students, promoting engagement and academic persistence.
• Coordinates retention-focused communication campaigns, tracks student engagement and outcomes, analyzes outreach data, and prepares reports to identify trends and opportunities for improvement. Maintains outreach records and supports the continuous improvement of student success initiatives.
• Assists in collaboration with First-Year Experience, academic departments, faculty, and campus partners to improve student success outcomes. Identifies opportunities for shared initiatives, provides consultation on student outreach efforts, and supports campus-wide retention strategies.
• Plans and implements workshops, events, and engagement opportunities that promote student success and connection to university resources. Supports operations, scheduling, promotion, and assessment of Student Success Open Lab services and programs.
• Assists with training, project management, process improvement, committee participation, and other duties as assigned in support of Student Success Center goals.

Graduation from an accredited institution with a bachelor’s degree and one year of experience related to the Summary of Duties; OR any combination of education and/or experience related to the Summary of Duties totaling five years.

• Knowledge of Banner student data management and best practices preferred.
• Four to five years of relevant experience.
• Spanish and multi-lingual proficiency allows us to better serve our students.

• Knowledgeable and familiar with customer relationship management.
• Knowledgeable and familiar with student development theory and practices.
• Knowledge of relationships between manual and automated processes.
• Knowledge of confidentiality requirements regarding FERPA regulations.
• Knowledge of Banner student data management and best practices preferred.
• Knowledge of UVU processes, resources, and values.

• Strong interpersonal and communication skills.
• Confidence and skill in leading and managing employees.
• Skills in interpersonal problem-solving and decision-making.
• Skills in organizing and maintaining records.
• Skills in program maintenance, measurement, and organization.
• Skills in database management.
• Skills in using computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).

• Ability to perform a variety of complicated tasks and meet project deadlines.
• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
• Ability to follow directions and work with little to no supervision.
• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.
• Ability to work effectively with a wide range of constituencies in a broad community.
• Ability and commitment to provide excellent customer service and a willingness to be a team player.
• Ability to instruct, motivate, and advocate for others.