Specialist , Testing Services; South Campus; Part Time

Under limited supervision, the Test Proctor’s responsibilities include welcoming and checking in test candidates, verifying , and administering a variety of exams. The proctor also monitors candidates during testing. The proctor works and interacts effectively with students, instructors, and College staff to create a secure, efficient and courteous testing environment.

MONDAY - THURSDAY: 8:00 AM TO 2:00 PM and FRIDAY 8:00 AM to 12:30 PM

MONDAY - THURSDAY: 2:00 PM TO 8:00 PM and FRIDAY 12:30 PM to 5:00 PM

* EXCEPTIONS:
Close at 9:00 pm during FINALS, close at 5:00 pm in-between semesters.

• Maintain confidentiality of sensitive information
• Excellent organizational skills
• Dependability and reliability a must
• Must be detail-oriented and committed to accuracy
• Must have excellent communication skills, both oral and written (ability to read, speak and write English)
• Must possess ability to establish rapport with a wide variety of people/clients (students/staff/faculty)
• Must be team-oriented and possess the ability to follow written and oral instructions effectively
• Able to anticipate needs and manage time wisely
• Ability to perform duties with limited supervision
• Ability to manage conflict in a calm and effective manner
• Must be proficient in Microsoft Office software
• Must be familiar with general office methods and techniques, including filing systems
• Knowledge of College policies, procedures, operations, and information system helpful.
• Greet tester and verify
• Provide instructions to student regarding his/her test
• Seat candidate and launch test.
• Proctor test, including monitoring candidate via video surveillance
• Maintain the cleanliness of testing area
• Answer phone
• Operate office equipment
• Work with and protect confidential information
• Operate electronic mail and messaging systems
• Accurately organize and file test materials in both paper and electronic formats
• Look up student and other information in College Information System (Banner)
• Enforce required policies and procedures firmly and courteously
• Provide accurate and consistent information in a clear and articulate manner
• Provide excellent customer service to all visitors to the testing center
• Assist departmental personnel with other duties as needed
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities

High School Diploma or Equivalent

• 1 Year of College
• 1 Year office, reception, or customer service experience
• Experience working with confidential information
• Familiarity with SLCC a plus