Leave of Absence Coordinator

Position Announcement

Join Utah Valley University in a meaningful role that directly supports student success, well-being, and persistence. As the Leave of Absence Coordinator, you will work closely with students during pivotal moments in their academic journey, providing personalized guidance, resources, and encouragement as they consider a leave of absence, navigate time away from the university, and plan for a successful return. Through one-on-one support, case management, and collaboration with campus partners, you'll have the opportunity to make a lasting impact on students by helping them overcome challenges and stay connected to their educational goals.

This position is ideal for individuals who are passionate about student advocacy, care-centered support, and creating pathways to success. You'll contribute to innovative initiatives that enhance the leave of absence experience while helping UVU foster a welcoming and supportive environment for all students. By building meaningful relationships and connecting students with the resources they need, you will play a vital role in promoting retention, re-enrollment, and overall student achievement across the university community.

• Manage a caseload of students who are considering a leave of absence, currently on leave, or returning to the university. Meet with students individually through virtual and in-person appointments to identify barriers, develop individualized success plans, guide next steps, and connect students with campus and community resources. Maintain accurate meeting notes, case documentation, and follow-up records.
• Develop and execute personalized outreach campaigns designed to support student retention, re-enrollment, and successful leave experiences. Respond to student inquiries through email, phone, text, and other communication channels. Conduct proactive outreach and follow-up communications to provide timely support and resources. Monitor engagement and assess outreach effectiveness to improve student outcomes.
• Develop, maintain, and analyze the Leave of Absence data. Collect, document, audit, and maintain confidential student records. Generate reports and analyze trends related to student engagement, retention, leave outcomes, and re-enrollment. Provide recommendations for process improvements and program enhancements based on data and assessment findings.
• Collaborate with campus departments and student support offices to coordinate services and create a seamless student experience. Participate in developing and improving Leave of Absence, retention, and returning student initiatives. Share best practices and contribute to efforts that promote student success and persistence.
• Other duties as assigned.

Bachelor's degree from an accredited institution is required, plus two years of experience related to the job description.

Preferred Qualifications:

Ability to communicate effectively in Spanish.

Knowledge

• Knowledge of working and collaborating with all individuals and personalities.
• Knowledge of data management and best practices preferred.
• Knowledge of confidentiality requirements regarding FERPA regulations.
• Knowledge of Banner student data management and best practices preferred.

Skills

• Strong interpersonal and communication skills.
• Demonstrated interpersonal problem-solving, sufficient to work with and relate to a broad population.
• Skills in data management.
• Skills in the use of computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.)

Abilities

• Ability to perform a variety of complicated tasks and meet project deadlines.
• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.
• Ability to provide excellent customer service and a willingness to be a team player.

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.