Bearings Customer Engineer

This is a range 8 position and will close on 7/10/2026.

US Synthetic has an immediate need for a Bearings Customer Engineer located in Orem, UT. While under the mentoring of a Customer Engineer II, the Bearings Customer Engineer will design diamond bearings according to customer specifications while managing the products and accounts they are assigned to.

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement.
• Comprehensive benefits package starting at day 1 of employment – medical, dental, vision, matching 401k, and more!

• Assigned to a customer(s) as an account manager.
• Responsible for assigned customer’s sales.
• Drive development of new product lines and improved products for customer(s).
• Understand and review customer needs, determine requirements, feasibility of efforts, and resources to satisfy needs.
• Interact with customers on engineering designs and questions/problems.
• Lead bearing design review meetings.
• Communicate voice of customer issues to US Synthetic management team.
• Read, analyze and interpret complex engineering related documents.
• Proficient with Creo.
• Work closely with peers, research and development scientists, and process engineers.
• Effectively interact with production personnel to define and solve manufacturing/PDC bearing design issues and improvement ideas.
• Develop and implement methods and procedures for monitoring projects.
• Prepare and report out on technical data related to products.
• Keep immediate leader advised of work status, workload, problems, and progress as related to work assignments.
• Build strong relationships with customer(s) and vendors.
• Travel to customer(s) locations (average of 6-8 trips per year).
• Review operations and plans to meet requirements for sales planning and to ascertain engineering requirements to develop new markets.
• Use PDCA method to solve problems.
• Participate in minimum of 1 kaizen event (weeklong training/projects) per year.
• Work at GEMBA to better see and solve problems.
• Work with operators and leaders on the production floor to develop and implement projects.
• Utilize lean manufacturing and product development principles in all processes and product changes.
• Follow all company policies (Attendance, No Tobacco Products on Campus, Illegal Drug & Alcohol, Family Medical Leave Act, Personal Appearance, Personal Electronic Devices, Vacation & Personal Time, etc.).

• Immigration sponsorship not available for this role.
• Bachelor of science in engineering.
• Minimum one year of engineering experience in bearing design or tribology.

• Moderate noise.
• Able to lift 50 pounds.
• Use of safety equipment (safety glasses, steel-toe shoes).

• People person, ability to develop quickly, and maintain strong relationships, enjoy others company.
• Ability to resolve concerns quickly and effectively.
• Knowledge of machine shop practices, methods and procedures.
• Ability to speak in front of technical peers.
• Ability to effectively utilize DOE.
• Self-starter.
• Mechanical aptitude.
• Ability to lead and participate in cross-functional teams.
• Able to work with others for the purpose of training and instructing production personnel following the job instruction method (TWI).
• Proficient with Microsoft Office.
• Proficient with statistical analyzing software, i.e. Minitab, JMP, etc.
• Pass respirator fit test.
• Ability to work flexible shift hours when need arises.
• Understanding of Lean Manufacturing, application and implementation.
• Understand and analyze testing and metallurgical data.
• Exhibit a professional manner in dealing with others, working to maintain constructive working relationships.
• Problem solving skills.
• Willing to be trained.
• Capable of maintaining a neat workplace (5S).