Event Staff Usher

The Event Staff I - Crowd Manager role at Utah Valley University offers a dynamic opportunity to be at the center of exciting campus and community events while helping create a safe, welcoming, and memorable experience for every guest. From concerts and performances at the UCCU Center to a variety of university gatherings, this position provides hands‑on involvement in event operations, including assisting with guest entry, seating, accessibility accommodations, and overall venue readiness.

As a frontline team member, you will interact with a wide range of individuals, patrons, donors, visiting artists, and university personnel, while building strong customer service and communication skills.

This role is ideal for individuals who thrive in fast‑paced environments and enjoy teamwork, problem‑solving, and engaging with the public. Event Staff gain valuable experience in crowd management, safety awareness, and operational coordination by monitoring guest flow, supporting orderly entry and exit, and responding to event needs in real time. UVU offers an inclusive and supportive workplace where employees play an important role in bringing events to life while developing transferable skills applicable across hospitality, entertainment, and public service industries.

• Guest Services and Patron Assistance:
  Provide exceptional customer service by greeting patrons, scanning or validating tickets, answering questions, and assisting guests with seating, ADA accommodations, venue amenities, and event information. Help create a welcoming, professional, and service‑oriented environment for all guests, donors, visiting artists, artist management, university personnel, and members of the public.
• Crowd Management and Safety Monitoring:
  Monitor guest activity and assigned public areas to support a safe, orderly, and secure event environment. Assist with crowd movement, ingress and egress, and security screenings as assigned. Identify and report safety concerns, suspicious activity, prohibited items, congestion, or behavioral issues to supervisors in accordance with venue procedures.
• Event Operations and Area Readiness:
  Support event operations before, during, and after events by maintaining assigned posts, helping prepare public areas for guest use, keeping lobbies and seating areas neat and organized, and assisting with opening, event, and closing responsibilities as assigned.
• Policy Enforcement and Incident Reporting:
  Assist with communicating and reinforcing venue policies, event rules, and guest expectations professionally. Observe and report guest concerns, policy violations, and routine incidents to supervisors, event security, or other appropriate personnel in accordance with venue procedures.
• Emergency Procedures and Guest Support:
  Assist with emergency response actions by remaining alert, following staff direction, helping communicate instructions to guests, and supporting orderly movement during alarms, evacuations, shelter‑in‑place situations, or other emergency conditions.

• High school diploma or equivalent.

• Six months of experience in customer service, guest services, event staffing, ushering, or a related public‑facing role preferred.
• Experience working in a sports, entertainment, performing arts, or university event venue.
• Experience with ticket scanning, guest screening, ADA seating assistance, or front‑of‑house event operations. CPR/First Aid/AED certification preferred.

• Knowledge of basic customer service principles and front‑of‑house event operations in a public venue setting.
• Knowledge of basic crowd management practices, including crowd flow, guest movement, and maintaining clear public areas.
• Knowledge of suspicious activity, disruptive behavior, prohibited items, and other indicators that may affect safety and security.
• Knowledge of venue policies, event rules, emergency procedures, evacuation protocols, and reporting practices.
• Knowledge of when and how to seek assistance for ticketing issues, guest concerns, unruly patrons, medical situations, safety hazards, and other incidents.
• Knowledge of the general layout, amenities, seating areas,…