Default Solutions Processing Specialist - Salt Lake , Utah

Job Description

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in‑house recovery or through a third party.

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast‑paced environment
• Detail oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

Position Type Full time

• Job Range Target:
  Minimum: $37,750.00 USD
• Median: $44,940.00 USD
• Incentive Pay Plans:
  This job is not incentive eligible.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Salt Lake City, Utah (Salt Lake City UT LOB)

Equal Opportunity Employer/including Disabled/Veterans