Patient Services Rep

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Full Time Clerical in Wendover, Utah, US

Salary Range: $15.00 To $18.50 Hourly

Patient service representative

As an entity of the Confederated Tribes of the Goshute Reservation, we at Sacred Circle Healthcare preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team

Sacred Circle Healthcare is seeking a full-time Patient Service Representative in Wendover, Utah.

Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, and handling medical records.

Practice Manager

Front Office

Full-Time, Hourly

Yes

To Be Determined with availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements.

• Welcomes patients/clients/visitors, determines purpose of visit, directs them to appropriate person, department, or service area.
• Performs patient registration, data entry, and insurance verification.
• Answers patient and community queries and assists with patient communication in person, over the phone, and via text message and patient portal.
• Handles sensitive vital record documentation, patient identification, patient medical records, and important documents.
• Schedules, cancels, and reschedules patient appointments.
• Collects patient cost sharing, co-pays, and payments, and assists with payment plans and account inquiries.
• Monitors patient paperwork and ensures all required paperwork for patient services is up to date.
• Files and retrieves medical records. Copies and faxes duties.
• Answers webchat inquiries in a timely manner.
• Practices and adheres to the Mission, Vision, and Values Statement.
• Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures.
• Keeps patient waiting areas, office, and files clean and organized. Enforces infection prevention in patient waiting areas.
• Assists with vendor and visitor monitoring.
• Other duties as assigned.

A high school diploma or GED is required.

Minimum one (1) year of experience in a customer service or reception position, preferably in a medical office setting.

Experience working with the Native American community.

• Current competencies applicable to the job position.
• Efficient knowledge of office equipment including fax machine, copier, computer, telephones, etc.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to comprehend and follow written and verbal instructions.
• Ability to organize and communicate clearly.
• Skill in developing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to maintain confidentiality of patient and employee information.
• Ability to learn and develop point of sale system and electronic medical skills.

• Competitive pay
• Healthcare coverage for you and your family
• Generous PTO, paid holidays and floating holidays
• Retirement matching
• Colleagues that are unparalleled
• A culture that is second to none

Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference.