Field Regional Clinical Manager​/HIV; South

Field Regional Clinical Manager/HIV (South-Central)

Remote

Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

The Regional Clinical Manager (RCM) is a field‑based role responsible for providing leadership, coaching, and development to a clinical nurse educator team focused on educating healthcare professionals on a newly prescribed HIV PrEP therapy. The RCM will be responsible for ensuring superior execution by the team and meeting all team metrics. This position will lead and develop the team, emphasizing quality execution, time management, action planning, and alignment with field counterparts to create meaningful relationships with customers and their office staff.

This individual is also responsible for working cross‑functionally with internal Momentum and client team members to ensure all appropriate training, compliance, and developmental objectives are achieved. The Regional Clinical Manager will report to the Director, Field Educators – HIV PrEP.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Foster the Momentum Life Sciences culture in a field‑based team to inspire and motivate exceptional performance
• Provide team leadership and management, including hiring, training, developing, and evaluating staff to enable them to be successful clinical nurse educators for customers and partners to the sales organization
• Be a cultural and diversity champion; ensure field clinical nurse educators maintain high emotional intelligence understanding a diverse patient population
• Provide effective coaching to enable the results for the business
• Identify and address team developmental needs in relation to business needs
• Coach field‑based team with an emphasis on quality execution, time management, action planning, and alignment with sales counterparts to create meaningful relationships with customers and their office staff
• Identify and implement initiatives to reduce turnover and fill vacancies. Develop optimal retention programs and creative territory staffing solutions

• Conduct ongoing evaluation and planning inclusive of short, mid, and long‑term strategic goals and activities
• Work to become a subject matter expert for all systems and tools used by field clinical nurse educators
• Set measurable objectives with the field clinical nurse educators that will enhance their performance visible in PowerBI (PBI)
• Team responsibilities include talent identification, interviewing, hiring, onboarding, training, coaching, developing, managing, monitoring, and evaluating team members
• Ensure all field clinical nurse educators are using the provided digital omnichannel support tools (provided computers, email, chat, text, inbound (Momentum cell or queue) or outbound call systems, e.g., Genesys or Cell)
• Drive efficiency improvements – consistent use of core processes and procedures across teams to drive scalability and predictability
• Ensure all team operations are conducted in a manner that is compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations
• Accountable for auditing field clinical nurse educators for compliance, process, and data accuracy
• Timely and effective coaching to detect and respond to identified deviations during monitoring activity
• Ensure virtual audits (as applicable) are being completed (per client requirements) via…