Medical Support Assistant

Summary

Join the Indian Health Service and make a meaningful impact in Native communities. In this role, you will support vital healthcare operations that ensure patients receive timely, high-quality care. If you're looking for a rewarding career where your work directly supports patient services and community well-being, we encourage you to apply.

A REAL  be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

• Purchased/Referred Care (PRC): Assists with processing referrals for medical services provided outside the facility; receives, logs, and tracks referral requests; reviews referral forms for completeness; enters and updates referral and patient data in Resource Patient Management System (RPMS), Electronic Health Record (EHR), or other systems; communicates with clinical staff, patients, and external providers to obtain or relay routine information; maintains files and logs to track referral status.
• Business Office: Performs support duties related to billing and revenue cycle operations; assists with preparing and processing claims for third‑party payers; reviews billing documents for accuracy; enters billing and payment data into RPMS Third Party Billing or other systems; responds to routine billing inquiries; maintains records related to claims, payments, and accounts receivable.
• Patient Registration: Greets patients and provides information on clinic services; collects and verifies demographic, eligibility, and insurance information; registers patients and updates records using RPMS or other systems; assists with forms; schedules appointments and directs patients; ensures confidentiality of patient information.
• Office Automation: Performs clerical and administrative support; uses office software (e.g., Word, Excel, Outlook) to prepare documents and reports; enters and maintains data in systems or logs; maintains files and records; assists with scheduling, calendars, and coordination of administrative activities; compiles information for routine reports or tracking.
• Patient Care (Administrative Support): Provides administrative support to clinical staff; assists with scheduling appointments, referrals, and follow‑ups; prepares and maintains patient documentation; communicates routine information to patients; supports patient flow and coordination; ensures compliance with privacy and confidentiality procedures.

The duties described are representative and may be adjusted based on organizational needs.

IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine‑preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.

Conditions of employment:

• U.S. Citizenship is required.
• Selectee may be subject to a probationary period.
• Selective Service Registration is required for males born after 12/31/1959.
• This is a designated position covered by Public Law 101‑630, requiring contact or control over Indian children. The agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• Successfully pass the E‑Verify employment verification check.
• Set up direct deposit for payment.

This position requires the successful completion of a federal background investigation as a condition of employment. Applicants must complete all required background investigation forms within five (5) calendar days of issuance and maintain communication with the assigned Personnel Security Specialist.

This position requires a review of the applicant's financial history. Applicants must demonstrate financial responsibility and satisfy all legal financial obligations prior to applying, including absence of substantial delinquent or unresolved financial obligations.

To qualify for this position, your resume must state sufficient experience and/or…