Manager, Hospitality ​/ Hotel ​/ Catering

General Manager – Guest Experience Architect & People Developer

Lead the team. Champion the guest. Build something unforgettable.

As a Tucanos General Manager, your #1 priority is the guest—always. From the warmth of the greeting to the final farewell, every interaction reflects your leadership, vision, and culture. You don’t just run a restaurant—you build a vibrant environment where guests feel cared for, celebrated, and eager to return.

Guest interaction isn’t a task—it’s your passion. You’re on the floor, connecting, listening, guiding the experience, and setting the standard for hospitality. You lead by example—greeting guests by name, resolving concerns with empathy, and making every table feel like the center of attention.

Just as importantly, you grow and mentor your team to adopt that same guest‑first mindset. You coach daily, provide consistent feedback, and hold your people accountable to the high standards that define the Tucanos experience. You’ll also manage labor, food quality, cleanliness, and financials— but all of that is in service to one thing: the guest.

• Dynamic leadership experience with a guest‑first approach
• Proven ability to build guest loyalty through interaction and care
• Passion for coaching and mentoring team members
• Strong accountability standards and ability to lead by example
• Experience managing operations, financials, and team development
• Excellent communication, organization, and decision‑making skills

If you believe the guest is everything, and leadership means inspiring others to serve with passion—then Tucanos is your stage. Bring your heart, your fire, and lead the experience.