Manager, HR Services

Please Note:

This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with Bamboo

HR is contingent on passing both a background and credit check.

AI at Bamboo

HR At Bamboo

HR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

We’re looking for a strategic and operationally strong leader to oversee multiple specialized HR Services functions within Customer Experience (CX). This role is responsible for ensuring high-quality execution across payroll custom reporting, professional services fulfillment, and technical support initiatives while driving operational excellence and protecting the Bamboo

HR client experience.

• Lead and develop high-performing teams:
  Oversee Payroll Custom Reporting, Professional Services Fulfillment, and Technical Specialist teams, fostering a culture aligned with Bamboo
  
  HR’s Core Values and CX service standards.
• Drive operational excellence:
  Identify efficiency gaps, streamline workflows, and implement scalable processes that support growth, increase utilization, and improve client retention.
• Protect the client experience:
  Manage and de-escalate complex situations with clients and internal teams; collaborate with Payroll, Product, Engineering, and CX teams; ensure issues are resolved thoughtfully, on time, and successfully.
• Own performance metrics:
  Establish and track key performance indicators—quality, timeliness, accuracy, utilization, and client satisfaction—to promote accountability and support ongoing improvement.
• Develop leaders and experts:
  Coach and mentor direct reports, including senior-level talent, through regular feedback, performance conversations, and career growth planning.
• Strengthen cross-functional partnerships:
  Collaborate closely with internal stakeholders to improve service delivery models, influence roadmap priorities, and ensure operational alignment.
• Champion compliance and data integrity:
  Ensure adherence to data privacy standards, internal controls, and best practices to maintain client trust and operational excellence.

• 3-5 years of progressive experience in HR, Payroll, Customer Experience, or Professional Services, with at least 2+ years in a people leadership role.
• Proficient working knowledge of Bamboo
  
  HR Payroll, custom reporting structures (including general ledger reporting and file feeds), and client data workflows.
• Comprehensive knowledge of the end-to-end customer journey within a SaaS environment.
• Experience managing escalations and complex client scenarios with professionalism and strategic thinking.
• Demonstrated ability to build, track, and improve operational metrics and team performance.
• Proficiency in Microsoft Excel, Google Suite, Salesforce (including Service Cloud), Back Office, and related internal systems.
• Proficient analytical and problem-solving skills, with the ability to leverage data to inform decisions and process improvements.
• Great communication and interpersonal skills, with the ability to influence cross-functional partners and senior stakeholders.
• Ability to manage multiple priorities in a dynamic, growth-oriented environment.

• Deep expertise in payroll operations and reporting structures within Bamboo
  
  HR.
• Experience scaling service or fulfillment teams in a high-growth SaaS environment.
• Well-developed business acumen with a demonstrated ability to connect operational improvements to revenue and retention outcomes.
• Experience implementing process improvement frameworks (Lean, Six Sigma, or similar).
• Proven ability to develop senior-level talent and succession plans within service organizations.
• Comprehensive health, life, and disability insurance.
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life.

Bamboo

HR is…