Call Center

Overview

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$17.00/hr - $18.00/hr

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Job Title: Call Center HR Representative

Location: Fully-Remote

Pay Rate: $17-$18

Job Type: Contract

Contract Timeline: 6-Month Contract with Potential for Conversion

Our client, a leading Health Insurance organization, is seeking an HR Representative to serve as the first point of contact for employee inquiries and issues related to HR systems. This role plays a vital part in supporting employees, managers, and administrators by ensuring timely responses and resolution of HR-related requests. Based in St. Louis, MO, this is a strong opportunity for individuals with HR or customer service backgrounds who thrive in problem-solving, communication, and process-driven environments.

• Receive and respond to incoming calls and electronic requests related to HR systems
• Research and resolve basic HR questions using policies, procedures, and programs as references
• Maintain accurate records of transactions within a call tracking system
• Support and educate employees in the use of HR applications and self-service tools
• Troubleshoot non-technical HR system inquiries and guide employees/managers through functionality
• Escalate complex issues to senior HR team members or third-party administrators, and follow through to resolution
• Perform basic data analysis and reporting as needed
• Support HR Services projects, system upgrades, and new workflow processes

Education:

• Previous experience in HR or Customer Service
• Demonstrated ability to resolve HR inquiries and requests
• Strong written and verbal communication skills
• Ability to work independently or collaboratively within a team
• HCM and call tracking system experience preferred

• Associate

• Contract

• Customer Service

• Human Resources Services