Global Recruiter

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform.

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 millio n dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

We are seeking a driven and technically fluent Recruiter to join our People Operations team. Capacity is an AI SaaS company in an active period of growth — and we need someone who thrives in exactly that kind of environment. This is not a steady-state recruiting role. You’ll be building pipelines in markets we’re entering for the first time, integrating talent from acquired companies, and hiring across both technical and non-technical functions as our needs evolve.

You bring 3 to 5 years of full-cycle recruiting experience, a sharp instinct for technical talent, and the adaptability to shift priorities when the business does.

In this role, you will be responsible for the following:

• Own full-cycle recruiting for technical roles including Software Engineering, Data Science, Machine Learning, Product, and Dev Ops across U.S. and international markets.
• Build and maintain proactive talent pipelines for high-priority and hard-to-fill technical roles, reducing reliance on reactive sourcing.
• Partner closely with Engineering and Product leadership to deeply understand team structures, technical stacks, and role requirements — translating that into compelling, accurate job positioning.
• Develop and execute multi-channel sourcing strategies (Linked In, Git Hub, direct outreach, niche communities, referrals) tailored to technical candidate personas.
• Conduct candidate assessments that evaluate both technical fit and cultural alignment, partnering with hiring managers on structured interview design.
• Support hiring across GTM (Sales, Marketing, Customer Success), G&A, and Operations functions as business priorities shift.
• Review resumes as well as conduct interviews and candidate screens to evaluate technical capabilities, soft skills, and overall cultural fit.
• Flex across multiple open requisitions simultaneously, balancing technical and non-technical searches with strong prioritization and stakeholder communication.
• Serve as a trusted recruiting partner to hiring managers across all functions, providing market insights, candidate feedback, and process guidance.
• Play an active role in talent integration during M&A activity, including assessment of acquired talent pools and backfill planning.
• Partner with People Operations and business leadership to develop recruiting strategies that support smooth organizational integration post-acquisition.
• Help identify role redundancies, gaps, and headcount needs arising from M&A activity in coordination with HR and Finance.

• Manage full-cycle recruiting for international roles with a working understanding of local hiring norms, market conditions, and candidate expectations.
• Partner with People Operations on compliant job posting, offer structuring, and onboarding across different jurisdictions.
• Build relationships with international sourcing channels, agencies, and talent communities relevant to our active markets.

• Develop, maintain and continuously enhance all processes related to our applicant tracking system (ATS), including hiring manager guides, pipeline stages, application forms and questionnaires, feedback surveys, etc.
• Set up all job requisitions and…