Leave of Absence and Accommodation Specialist

Position Overview

Market Star is looking for a Leave of Absence and Accommodation Specialist to join our People Success team. The role serves as the company’s dedicated subject matter expert and primary owner for employee leave of absence programs and workplace accommodation processes across the United States.

UT – Remote

• Serve as the primary owner and subject matter expert for leave of absence and workplace accommodation programs.
• Administer end‑to‑end leave of absence and accommodation processes, including FMLA, military leave, medical leave, short‑term disability, long‑term disability, and other applicable federal, state, local, or company‑sponsored leave programs.
• Act as the main point of contact for employees, managers, HR teams, and other internal stakeholders regarding leave procedures, workplace accommodations, documentation requirements, timelines, eligibility, rights, responsibilities, and applicable compliance standards.
• Partner with managers and HR Business Partners to assess essential job functions, operational impact, temporary restrictions, return‑to‑work needs, accommodation effectiveness, and any potential undue hardship considerations.
• Provide timely, clear, and empathetic communication to employees throughout the leave and accommodation process.
• Maintain accurate, complete, and confidential case records, documentation, approvals, communications, and supporting materials in applicable HR systems and case management tools.
• Monitor open leave and accommodation cases to ensure timely follow‑up, proactive compliance with required deadlines, appropriate escalation of risk, and consistent employee experience.
• Analyze leave and accommodation trends, case volume, timelines, outcomes, and recurring issues to identify process improvements, training needs, and risk mitigation opportunities.
• Stay current on changes to federal, state, and local leave and accommodation laws and recommend updates to policies, procedures, communications, and practices as needed.
• Perform other duties as assigned.

• 4+ years of progressive experience administering leave of absence and workplace accommodation programs; independent ownership of an end‑to‑end leave and ADA accommodation function strongly preferred.
• Comprehensive working knowledge of FMLA, USERRA, PWFA, short‑term disability, long‑term disability, state leave laws, and employment compliance requirements.
• Demonstrated experience managing the ADA interactive process, including medical documentation review, essential functions analysis, accommodation evaluation, implementation support, and case documentation.
• Experience coaching and educating employees and managers on policy requirements, process expectations, documentation needs, and compliance obligations.
• Strong consultative and proactive partnership approach, balancing employee needs, business operations, legal compliance, and company policy.
• Excellent written and verbal communication skills, including drafting clear employee communications, manager guidance, case summaries, and documentation.
• Experience using HRIS, case management, benefits, or leave administration systems (Workday preferred).
• Analytical mindset with proficiency in Excel or other tools for reporting, tracking, and identifying leave and accommodation trends.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent experience will also be considered.
• Experience supporting multi‑state U.S. employee populations preferred.

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401(k) match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Market Star is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at  for assistance.