Senior Business Analyst

Overview

JOB TITLE: Senior Business Analyst

Description:

The Senior Business Analyst  oversees the selection, implementation, maintenance, and operation ofthreetofoursignificantsize systemsor four to six small size systems.

Job Responsibilities:

• Process Analysis and Improvement:
  
  Identifies, manages, andmonitorsbusiness processes and then works with related business process owners to improve them.

• Project Management:
  
  Whendesignated,actsin the role of a project manager for projects related to the selection, implementation, improvement, and maintenance of systems in support of a business process or set of business processes.

• Implementation Management:
  
  Develops a system implementation plan including working with company leadership todeterminethe timing, pace, methodof the change.

• System Expertise Development:
  
  Identifies and develops a set of Power Users who are, or become, experts in administering and using the system to conduct business. Ensures appropriate trainingis held tomaintainthisexpertise.

• System Utilization:
  
  Drives,monitors and reports on the effective use of the system to conduct business in the context of an established set of utilization/performance metrics.

• System Security:
  
  Ensures the system is properly secured in terms of system breach/compromise prevention, monitoring, and incident response planning.

• System Cost Management:
  
  Monitors, reports on, and manages system support costs. Works to hold support costs to a minimum while providing maximum value.

• Customer Satisfaction:
  
  Monitors, reports on, and manages customer satisfaction in using the system to address business needs.

• User Training:
  
  In the context of theinitialimplementation and ongoingutilization, ensuresappropriate poweruser and user training is planned and provided to maximize system value in the context of business process.

• System Value Proposition:
  
  Monitors and reports on system value in support of related business processes.
  
  Determinesif continued ownership/use is justified.

• Systems Installation:

• Works as a member of the project team in the installation of selected technical systems and solutions.

• Works with EBS, IT infrastructure, and IT platform services teams to integrate assigned systems as needed.

• Documents as-built systems architecture and related standard operating procedures prior to production.

• Works with IT support personnel to ensure they have the training and tools to support assigned systems prior to production.

• Systems Management:

• Conducts regularsystemshealth reviews toidentifypossible issuesbefore they occur.

• Monitors systems performance for potential problems and proactively addresses them to prevent outages.

• Keeps system components current and running efficiently and effectively.

• Keeps system technical documentation and support knowledge base articles current.

• Systems Support:

• Supports the vendor relationship for an assigned set of systems.

• Other Duties as assigned.

Knowledge, Skills, and Abilities:

• Self-starting and Finishing. Takes initiative ata high level, crafts direction,validatesit carefully, sells it, and then executes it to the end – without any prodding or pushing.

• Listening. Carefully listens to, and is genuinely interested in, the opinions of others. Expects and encourages diversity of thought.
  
  Listensmore thantalks.
  
  Asksquestions more than gives answers.

• Communicating. Communicates clearly and concisely – in both verbal and written form. Knows how to say enough, but no more,relativeto the audience, subject matter, and circumstances.

• Consensus Building. Knows how to lead high-stakes discussions to build consensus aroundoptimalsolutions.
  
  Knowshow to detect and resolve conflicts. Expects and encourages lively, professional debate.

• Risk Detection. Detects risks to systems,objectives, projects, and initiatives early and then proactively leads efforts to directly address and mitigate those risks.
  
  Knowshow to use escalation appropriately when needed.

• Respect. Commands the respect of others by influence, character, trustworthiness, and reliability. These qualities areevidentin their behavior and their “leadership presence.”

• Organization. Has a deep appreciation and passion for organization. Leads efforts to break broad initiatives intoobjectives, milestones, tasks, etc. Knows how to use tools effectively to document and then communicate the “what