IT Support and Operations Intern

Overview

JOB TITLE:

IT Support & Operations Intern

Description:

We are seeking a motivated and eager IT Support and Operations Intern to join our team. This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support. This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications.

The intern will work as part of a support and operations team to complete tasks with mentoring and supervision. Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer.

Responsibilities:

Request Fulfillment

* Manage user requests for new software, hardware, and other IT-related services

* Ensure timely and efficient request fulfillment

Incident Resolution

* Provide first-level contact and problem resolution for all internal users

* Respond to inquiries, diagnose problems, and guide users through step-by-step solutions

Technical Support

* Assist with installation, configuration, and ongoing usability of system hardware and software

* Identify, analyze, and resolve hardware, software, and network-related issues

* Escalate problems to higher-level support when necessary

User Education

* Educate users on basic system use and best practices to enhance their knowledge and reduce future issues

* Maintain detailed records of user issues, resolutions, and help desk activities

* Update and maintain technical documentation and knowledge base articles to assist in resolving future issues

Collaboration

* Work closely with other IT staff to address broader issues and implement improvements

Qualifications:

* Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications

* Technical knowledge of hardware, software, and network systems

* Familiarity with remote desktop applications and help desk software

* Experience with Microsoft Windows, Microsoft 365, and Azure AD

* Strong problem-solving, analytical, and creative thinking skills

* Excellent communication and collaboration skills

What We Offer:

* Hands-on experience with real-world technical support and operations

* Mentorship from experienced professionals in the field

* Opportunity to work in a collaborative and innovative environment

* Potential for future full-time employment based on performance and availability