Solution Architect – AI

We are seeking a dynamic and skilled Solution Architect to join our Customer Success team. This is a high-impact role that drives customer value realization and designs transformative AI solutions to C-level problems. This role requires a unique blend of value orientation, solution design, technical acumen in Generative AI, and effective storytelling abilities. You will work with a variety of customers, ensuring successful adoption, expansion, and ongoing value delivery of our Contract AI platform.

If you’re passionate about how Generative AI is transforming contract management and love helping senior executives realize measurable business outcomes, this is the role for you!

• Solution Evolution: Continuously assess customer needs and business challenges post-implementation, designing evolutionary improvements to their Contract AI solutions. Write effective documentation and clearly communicate optimization opportunities both internally and to customer stakeholders.
• Hands-on Customer Workshops: Design and facilitate interactive workshops (on-site and virtual) where customers work directly with the platform to solve real business challenges. Lead working sessions that combine training, solution design, and immediate value creation. Guide cross-functional teams through exercises that demonstrate AI capabilities while building their confidence and expertise.
• AI Agent Design & Optimization: Design, build, and optimize AI agents for customer environments. Configure advanced prompt engineering solutions, train customers on platform capabilities, and continuously refine agent performance based on usage patterns and feedback. Ensure customers are leveraging the full power of our Generative AI capabilities.
• Customer Education & Enablement: Become the expert on how our Contract AI platform works within each customer’s unique environment. Train power users, create custom documentation, and develop best practices specific to their use cases. Know how to effectively guide customers toward high-value configurations while managing complexity.
• Success Metrics & Value Tracking: Partner with Customer Success Managers to establish and track success metrics. Build value realization dashboards and regularly communicate impact stories that demonstrate contract AI’s contribution to drive revenue, reducing costs, and ensuring compliance.
• Advocacy: Serve as the voice of the customer to our product team. Document enhancement requests, participate in product roadmap discussions, and beta test new AI capabilities. Train internal teams on customer use cases and success patterns.

• Endless curiosity: Self-driven learner who loves untangling complex problems and staying current with Generative AI advancements.
• Challenger consulting: Able to respectfully challenge customer thinking and guide them toward transformative solutions rather than incremental improvements.
• Storytelling with Data: Ability to craft compelling narratives around value realization, using data and metrics to demonstrate impact to executive audiences.
• Problem Solving: Excellence at understanding complex business challenges and architecting creative solutions.
• Executive Communication: Proven ability to build relationships with and present to General Counsels, CFOs, CIOs, and Revenue Leaders at mid-market to enterprise organizations.
• Detail Oriented & Organized: Managing multiple complex customer engagements simultaneously while maintaining detailed documentation and hitting all success milestones.
• Change Management: Understanding of organizational change dynamics and ability to drive adoption across legal, procurement, finance, and sales teams.
• Integrity: Commitment to customer success over everything else, with confidence to set realistic expectations and navigate challenging situations transparently.

• Contracts expertise: Basic understanding of how contracts work, how they’re managed in organizations, and the pain points in traditional contract lifecycle management.
• AI/Prompt Engineering: Experience in prompt engineering, AI agent development, and understanding of Large Language…