Implementation Support Specialist

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This range is provided by Reg Ed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $75,000.00/yr

Reg Ed is the market-leading provider of Reg Tech enterprise solutions with relationships with hundreds of enterprise clients, including 80% of the top 25 financial services firms.

Established in 2000 by former regulators, the company is recognized for continuous regulatory technology innovation with solutions hallmarked by workflow-directed processes, data integration, regulatory intelligence, automated validations, business process automation and compliance dashboards. The aggregate drives the highest levels of operational efficiency and enables our clients to cost‑effectively comply with regulations and continuously mitigate risk.

Trusted by the nation’s top financial services firms, Reg Ed’s proven, holistic approach to Reg Tech meets firms where they are on the compliance and risk management continuum, scaling as their needs evolve and amplifying the value proposition delivered to clients.

We are an innovative, fast-paced company that embraces diversity. Our remote or hybrid environment blends an entrepreneurial culture with the right balance of structure and process. We empower and trust our employees. Most Reg Eder’s work remotely, and some roles work a hybrid schedule from our Headquarters in Morrisville, North Carolina. Learn more about #Life At Reg Ed on our Linked In page!

Reg Ed believes that diverse perspectives make us stronger, smarter, and more innovative. We are committed to building a workplace where everyone feels seen, heard, and empowered to succeed. We actively seek individuals from all backgrounds and are committed to cultivating an environment of inclusivity and belonging. Reg Ed also recognizes the exceptional skills, discipline and dedication of those who serve - and those who stand beside them.

Whether you’re a veteran, active-duty service member transitioning to civilian life, or a military spouse, your unique experience brings incredible value to our team. Military members, veterans, and military spouses are strongly encouraged to apply.

Don’t meet every requirement? If you are excited about this role but your experience does not align perfectly with all the qualifications, we encourage you to apply anyway. Experience comes in many forms, and you may be the perfect candidate for this or other roles.

• Work with a leader in financial services industry
• Supportive & flexible remote or hybrid environment
• Diverse & friendly culture
• Fast paced growing company
• A company that cares with community service efforts

As a member of our Professional Services team, you will be responsible for supporting Data Implementation Managers in the implementation of compliance and risk management software applications for financial services and banking clients. The Implementation Support Specialist will work closely with our internal teams throughout the implementation life cycle to support client data configurations. The implementation life cycle includes: import/export requirements gathering and definition, engaging internal technical resources, validating that the input or output is accurate, identifying discrepancies for our clients and guiding clients through user acceptance testing and launch.

• Support the Data Implementation Managers by completing client configuration tasks.
• Assist in loading client data using proprietary data management tools and complete full validations of data loaded.
• Update requirements documentation as needed.
• Monitor, research, and resolve internal and external inquiries in a timely manner.
• Keep validation thresholds updated and complete research when unexpected changes occur.
• Work on client‑facing/internal/special projects as needed.
• Interface with internal and external clients with a high level of professionalism.
• Build strong relationships with client…