Bench Technician - EUTS

Salary: $18.78 - $22.53 Hourly
Location : Main Campus - Orem
Job Type: Part-Time Staff
Job Number: FY2606053
Division: VP Digital Transformation/CIO
Department: End-User Technology Support
Opening Date: 06/05/2026
Closing Date: 6/12/2026 11:59 PM Mountain
Required Documents Needed to Apply: Resume
Applicant Support:

Position Announcement
Join Utah Valley University's tech services team and play a hands-on role in keeping the campus community connected and productive. In this dynamic workbench environment, you'll diagnose and resolve a wide range of technology needs-from data recovery and malware removal to hardware repairs, OS imaging, and software installations. You'll serve as a clear, friendly point of contact for customers, guiding them through solutions while delivering reliable, high-quality service.

With access to diverse tools and real-world challenges, this role offers an excellent opportunity to build technical expertise and sharpen problem-solving skills in a supportive, customer-focused setting.

This position also provides meaningful responsibility and impact, managing detailed service records in a ticketing system, coordinating appointments, and developing work plans that ensure efficient and effective outcomes. You'll contribute directly to student success by maintaining and deploying hundreds of laptops each semester and supporting the university's loaner program through OS imaging and preparation. Ideal for individuals who are detail-oriented, collaborative, and driven to learn, this opportunity offers practical experience, skill development, and a chance to make a tangible difference across campus.

Summary of Responsibilities

• Customer Communication:
  Greet customers and receive their computers for service, providing a clear and friendly point of contact. Effectively communicate with customers about the scope of work to be performed on their devices, ensuring transparency, and understanding. Verify the required service, such as data recovery, malware removal, hardware replacement, password removal, OS installs, and software installs. Provide clear explanations of service options, costs, and timelines.
• Device Diagnosis:
  Conduct a comprehensive diagnosis of customer devices to identify and document issues accurately. Determine the required service and prepare a detailed work plan.
• Library Laptop Loaner Program:
  Build and maintain OS images for the library laptop loaner program, ensuring availability and functionality for students.
• Appointment Scheduling:
  Schedule appointments for consultations and service repair, coordinating with customers to set convenient service times.
• Documentation Management:
  Maintain a thorough record of all customer service requests, ensuring all documentation is accurately recorded in the ticketing system. Regularly update ticket entries to keep customers informed of the progress and status of their devices.
• Other duties as assigned

Qualifications / Licenses / Certifications

Graduation from a standard senior high school or the equivalent and two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.

Knowledge / Skills / Abilities

Knowledge

• Understanding of computer hardware components, operating systems (Windows, macOS, Linux), and common software applications.
• Knowledge of various computer services, including data recovery, malware removal, hardware replacement, password removal, OS installations, and software installations.
• Familiarity with ticketing systems for documentation and tracking of customer service requests and updates.
• Knowledge in diagnosing hardware and software issues in customer devices, with the ability to provide accurate problem assessments.
• Understanding of excellent customer service principles, including effective communication, active listening, and customer-focused solutions.
• Knowledge of appointment scheduling procedures and tools to coordinate with customers for service consultations and repairs.
• Knowledge of building and maintaining OS images for loaner laptops, ensuring proper configurations for student use.

Skills

• Skill in identifying and resolving hardware and software issues in customer devices, including diagnosing and repairing problems effectively.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical customers in a clear and understandable manner.
• Exceptional attention to detail and organizational skills for documenting service requests, work performed, and customer interactions.
• Effective problem-solving and critical thinking skills to devise solutions for complex technical issues and provide recommendations to customers.
• Ability to manage multiple service requests, appointments, and device check-ins and check-outs efficiently.

Abilities

• Ability to provide customer-centric solutions and ensure customer satisfaction in all service interactions.
• Capacity to quickly adapt to new technologies and stay up-to-date with the latest…