Area Technician II - EUTS

Utah Valley University offers an opportunity to take on a highly impactful technical role supporting a dynamic campus community. As an Area Technician, you will play a key role in maintaining seamless technology operations by diagnosing and repairing workstation issues, managing a large inventory of over 200+ devices, and ensuring that faculty and staff have reliable, secure access to the tools they need.

Your expertise in systems such as Windows, macOS, and Outlook, along with your understanding of network fundamentals and Active Directory, will directly contribute to a stable and efficient learning and working environment.

This role provides a balance of hands-on technical work and meaningful collaboration, allowing you to engage with a wide range of users across academic and administrative units. You will have the opportunity to apply your problem-solving skills, expand your technical knowledge, and influence the overall user experience through effective support and system optimization. At UVU, you'll be part of a team that values innovation, service, and continuous improvement while supporting the university's mission of student and institutional success.

* Hardware Diagnosis and Repair:
Responsible for diagnosing and repairing workstation issues for end users, ensuring seamless operations. This includes troubleshooting hardware-related problems with precision and expertise.

* Hardware Maintenance:
Performs routine hardware maintenance, guaranteeing the reliability and longevity of the organization's IT assets.

* Expert Technical Support:
Provides expert-level technical support for over 200 academic and administrative end users, maintaining the highest standards of customer service. Offers guidance and solutions for both hardware and software issues.

* Problem Analysis and Resolution:
Analyze and troubleshoot issues with a primary focus on timely resolution and minimizing disruptions.

* Technology Research and Evaluation:
Contributes to research and evaluation of computer hardware and software applications. Assess new technologies and software solutions to improve user experience, making recommendations for implementation.

* Other duties as assigned

Graduation from an accredited college or university with an associate's degree in a related field and 2+ years' experience related to the Summary of Duties; OR a combination of education and/or experience totaling 4+ years.

Knowledge

* Knowledge of various computer applications such as Microsoft Office, internet browsers, email systems, anti-virus Software, and other general applications.

* Knowledge of iOS, Android, Windows, and any other operating systems on tablets and smartphones.

* Knowledge of workstation imaging software (i.e., MECM, Smart Deploy, etc.)

* Knowledge of TCP/IP and application network protocols, firewall management, and operating system configuration.

* Knowledge of Mac OSX and Windows OS.

* Knowledge of directory-based authentication (i.e., Active Directory).

* Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS or Outlook.

* Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.

* Knowledge of procedures and software for backing up and restoring data.

Skills

* Proficiency in troubleshooting and repairing hardware and software issues in computers and printers.

* Skill in applying security patches, ensuring system stability, and protecting against vulnerabilities.

* Research and evaluation skills to assess the suitability and potential benefits of new technologies.

* Skills in working continuously on a task until completion.

* Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

* Must possess excellent customer service skills.

* Strong skills in analytical and troubleshooting.

* Skills in rapidly establishing a good working relationship with customers and other professionals.

Abilities

* Ability to test and evaluate recent technology.

* Ability to follow diagrams and written instructions to repair a fault or set up a system, replacing parts as required.

* Ability to troubleshoot system and network problems, and diagnose and solve hardware or software faults.

* Ability to communicate with and build relationships with customers to resolve their technical concerns and problems.